Capture metrics such as article views, page views, and portal searches to track
aggregated knowledge usage by users.
始める前に
Set the duration over which the metrics are aggregated through the
glide.knowman.usage_metrics_duration property. For more
information, see Other knowledge properties. By
default, the property value is set to 60 minutes.
You must activate the Knowledge Management v3 plugin (com.snc.knowledge3).
Role required: admin
このタスクについて
Monitor the knowledge usage metrics to improve the overall
effectiveness of the knowledge usage across the portals.
手順
-
Navigate to .
-
Search and open the Knowledge Usage Metrics scheduled
job.
-
In the Knowledge Usage Metrics form, select the
Active check box to activate the scheduled job.
The scheduled job is inactive by default.
-
In the Run field, select
Periodically as the frequency of the scheduled job.
-
In the Repeat Interval field, enter the repeated time
interval at which the scheduled job should run.
By default, the duration is set to 60 minutes.
-
Click Update.
次のタスク
Modify the data retention policy for knowledge usage metrics to remove
unwanted and older data from the knowledge usage metrics [kb_usage_metrics]
table.