Retire a knowledge block

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • You can retire a published knowledge block so that it's no longer available for users to view or search.

    始める前に

    Role required: user must have contributor access to the knowledge base.

    手順

    1. Navigate to All > Knowledge > Knowledge Blocks > Published.
    2. Open the applicable record.
    3. Select Retire to retire the knowledge block.
      注:
      • Starting from the Australia release, you can retire the knowledge block attached to an article by setting the (glide.knowman.allow_retire_block) system property to true.
      • Any additional steps required to retire the knowledge block, such as approvals, depend on the workflow for the knowledge base. See Knowledge workflows for more information.
      • A knowledge block can only be deleted if it's not being used in any knowledge article, including any retired article or previous version of an article.

    タスクの結果

    The retired knowledge block is no longer visible in the article.