Service Graph Connector for Microsoft Intune
Use the Service Graph Connector for Microsoft Intune to pull data from the Microsoft Intune application into your ServiceNow instance.
The Service Graph Connector for Microsoft Intune pulls data from mobile devices, computers and software applications into the ServiceNow® Configuration Management Database (CMDB) application. The integration provides greater visibility into mobile devices, computers and related software applications that run on them.
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Supported versions
| Microsoft Intune | ServiceNow |
|---|---|
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Use cases
- IT Operations Management (ITOM) Visibility
- Detailed hardware and application inventory for Android, Apple, and Windows mobile devices. The inventory can be used with or without Software Asset Management (SAM).
- Compliance tracking for mobile devices. You can build your own device (BYOD) or use corporate-owned devices.
- IT Service Management (ITSM)
- Incidents, problems, and changes on discovered configuration items (CI).
- Ownership tracking and assignment for mobile devices.
- Device Management: You can report on various aspects of the device.
- Integration with Azure Monitor: Delta notification.
Configuring a connection for the connector
CMDB integration dashboards
The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring Microsoft Intune integrations in the CMDB Integrations Dashboard, see Using the CMDB Integrations Dashboard.
Data mapping
Data from data sources in the Microsoft Intune application is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE).
| Data source | Staging table | CMDB CI classes | Resource types | Data source type |
|---|---|---|---|---|
| SG-Intune Computer | SG-Intune Computer [sn_intune_integrat_computer] |
When the Software Asset Management (SAM) application isn't installed: When the SAM application is installed: Software Installation |
Computers | Regular |
| SG-Intune Devices | SG-Intune Devices [sn_intune_integrat_devices] |
When the Software Asset Management (SAM) application isn't installed: When the SAM application is installed: Software Installation |
Mobile devices | Regular |
| SG-Intune Software | SG-Intune Software [sn_intune_integrat_software] | Discovered apps | Regular | |
| SG-Intune Device Reports | SG-Intune Device Reports [sn_intune_integrat_device_reports] |
Computer or Handheld Computing Device IP Address
注: Imports Wireless (Wi-Fi) IPv4 Address of a device only. When the Software Asset Management (SAM) application isn't installed: When the SAM application is installed: Software Installation |
Computers and mobile devices | Advanced |
| SG-Intune Software Reports | SG-Intune Software Reports [sn_intune_integrat_software_reports] |
When the Software Asset Management (SAM) application isn't installed: When the SAM application is installed: Software Installation |
Discovered apps | Advanced |
Starting with the Service Graph Connector for Microsoft Intune 2.7.0 version, the SG-Intune Device Reports and SG-Intune Software Reports advanced data sources are not available by default. To use these advanced data sources, you must select the Advanced data sources option while configuring the connection using SGC Central. See Configure Service Graph Connector for Microsoft Intune using SGC Central.
Configure the SG-Intune Device Reports and SG-Intune Software Reports advanced data sources for faster data import, better performance, and inclusion of software publisher details. Compared to the regular data sources (SG-Intune Computer, SG-Intune Devices, and SG-Intune Software), the advanced data sources help resolve server errors and performance issues caused by having a large number of Microsoft Intune devices.
For more information, see Service Graph Connector For Microsoft Intune - Advanced (Configure advanced Data sources) [KB1641546].
After you complete setting up the connection, you can configure the integration to periodically pull data from the Microsoft Intune application.
- For any discovered software applications that were deleted later in the Microsoft Intune application, the Service Graph Connector automatically deletes the corresponding records in CMDB.
- To view more details about a handheld computing device or computer in the Computer [cmdb_ci_computer] class, enable the related lists SG-Intune Device Related and SG-Intune Computer Related.
You can add these related lists by configuring the Related Lists view on the form that opens when you select a handheld computing device or computer configuration item (CI) in the Computer [cmdb_ci_computer] class. Computer CIs are displayed in the Computers list, accessed by navigating to . For more information about adding related lists to a form, see Configuring the form layout.
For more information on where data is saved when pulling data from a Microsoft Intune application, see CMDB classes targeted in Service Graph Connector for Microsoft Intune.
You can use the IntegrationHub ETL app to view the data maps. See IntegrationHub ETL for more information.
Additional resources
- Service Graph Connector for Microsoft Intune - Troubleshooting connection issues article on the ServiceNow Community site
- Service Graph Connector For Microsoft Intune - Advanced (Configure advanced Data sources) [KB1641546 ] article in the Now Support Knowledge Base