Configure Customer Contracts and Entitlements

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 2분

    • Use the Customer Contracts and Entitlements application to configure and display customer contracts and entitlements.

    Activate Customer Contracts and Entitlements

    As an admin, you can activate the following plugins to enable users to create and manage Customer Contracts and Entitlements. For more information, see Activate a plugin.

    표 1. Customer Contracts and Entitlements plugins
    Plugin Description Dependency
    Customer Contracts and Entitlements

    [com.sn_pss_core]

    		 Provides foundational objects to manage Customer Contracts and Entitlements and APIs for integration.
    • Customer Service Install Base Management

      [com.snc.install_base]​

    • Product Catalog Management Core

      [com.sn.prd_pm]
    Entitlements Verification

    [com.sn_ent_verify]

    		 Provides APIs to verify entitlement.​ Customer Contracts and Entitlements

    [com.sn_pss_core]​
    Contracts and Entitlement Workflows​

    [com.sn_contract_ent_wf]

    		 Provides workflows to manage changes on Customer Contracts and Entitlements.
    • Customer Contracts and Entitlements Foundation

      [com.sn_pss_core]​

    • Lead to Cash Primitives

      [com.sn_l2c_core]

    • Customer Life Cycle Management Workflows

      [com.sn_l2c_cust_flows]​

    With the activation of Customer Contracts and Entitlements, the existing contracts are available for viewing only.

    For more information on the installed roles and tables, see Components installed with Customer Contracts and Entitlements.

    Request apps from the ServiceNow Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.