View a publication on the Customer Service Portal

View the details of a publication on the Customer Service Portal and download any attachments.

시작하기 전에

Role required: sn_customerservice.customer

이 태스크 정보

The Publications link on the customer service portal displays a list of current publications that is sorted by publication number.

주:

After a publication reaches its expiration date, it is automatically removed from the Publications list.

프로시저

1. Navigate to the customer service portal.
2. Click Support > Publications in the portal header.
   This displays a list of current publications. The information displayed for each publication includes the title, publish date, expiration date, and a brief description.
3. If desired, search the Publications list by entering the search term in the search field at the top of the list.
4. Click a publication name to open.
5. If the publication has attachments, select the attachments to download from the pop-up window.
6. Close the pop-up window.
7. Click the return arrow at the top of the publication to return to the Publications list.