Performance Analytics dashboards for risk events and risk hierarchy

  • Release version: Zurich
  • Updated July 31, 2025
  • 4 minutes to read
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    Summary of Performance Analytics dashboards for risk events and risk hierarchy

    Performance Analytics (PA) dashboards in ServiceNow provide comprehensive insights into risk events and risk hierarchy data. Users with thesnrisk.managerrole can access data for the past six months by default, and extended historical data (up to one year) can be obtained by running the Governance, Risk, and Compliance (GRC) Entity and risk statement historical data collection job. For more flexible time period analysis, the Performance Analytics Premium plugin is required.

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    Dashboards are available in the Next Experience UI Framework starting from version 18.1.0 of the Risk Management and Advanced Risk applications. These dashboards help risk managers and entity owners monitor key risk metrics, loss trends, and risk exposure efficiently.

    Key Features

    • Risk Events Dashboards:
      • Risk Event Overview: Displays trends such as gross loss, net loss, active and near-miss events, event types and states, and top entities by loss metrics.
      • Risk Event Overview by Entity: Accessible to entity owners (role sn.riskuser), showing monthly aggregated data on gross/net loss, event counts, and averages per event, with editable capabilities for administrators (sn.riskadmin).
      • Risk Event Overview by Risk Class: Enables users with the snrisk.manager role to view Level 1 risk event trends including losses, event counts, and near misses, plus top risk events by net loss and annual loss expectancy comparisons.
    • Exposure Dashboards:
      • Exposure by Risk Statements: For risk managers, showing risk distribution by tolerance status, calculated scores, annual loss expectancy, and risk rating heatmaps by tolerance status. Note that this dashboard is deprecated starting with version 18.1.0 but remains available in legacy releases.
      • Exposure by Entity: Designed for entity owners to assess entity health based on tolerance status categories (unacceptable, needs attention, acceptable), annual loss expectancy trends, and risk rating heatmaps. This dashboard is also deprecated starting in version 18.1.0 but is still accessible in legacy versions.

    Important Considerations

    • Running the historical data collection job more than once can cause inconsistent data and potential data loss; it should only be run once per instance.
    • Dashboards are transitioning to the Next Experience UI Framework from version 18.1.0, improving usability and interface consistency.
    • Some exposure dashboards have been deprecated but remain available for customers on earlier versions.

    Benefits for ServiceNow Customers

    These dashboards enable risk managers and entity owners to:

    • Monitor and analyze risk event trends and losses over time.
    • Identify entities or risk classes with the highest losses or risk exposures.
    • Assess risk tolerance and entity health through visual heatmaps and status indicators.
    • Make informed decisions based on detailed historical and current risk analytics.

    Use the Performance Analytics (PA) dashboards to view the comprehensive data for risk events and risk hierarchy. Use the Analytics Hub to view data for any time period.

    By default, users with the sn_risk.manager role can view data for six months. To view the data for different time periods, purchase and activate the Performance Analytics Premium plugin. Users with the sn_risk.manager role can collate historical data for one year by running the ServiceNow® Governance, Risk, and Compliance (GRC) Entity and risk statement historical data collection job.
    Note:
    Run the historical data collection job only once. Running this job more than once leads to inconsistent data collection and might result in a loss of previous data.

    Risk Events dashboards

    The Risk Events dashboards present the following data:
    • Risk Event Overview: This dashboard shows the following trends:
      • Gross Loss
      • Net Loss
      • Events
      • Active Events
      • Near Miss
      • Events by Type
      • Events by State
      • Top 10 Net Loss Entities
      • Top 10 Non-Financial Impact Entities
      • Top 10 Entities with Highest No. of Losses
      Important:
      Starting with version 18.1.0 of the Risk Management and Advanced Risk applications, the Risk Event Overview dashboard is available in the Next Experience UI Framework.

      If you are on Vancouver or Washington DC, you can view the dashboard in the Next Experience UI Framework.

      To open the dashboard, navigate to All > Risk Events > Analytics Overview.

      Figure 1. Risk Event Overview dashboard in the Next Experience
      Risk Event Overview dashboard in the Next Experience.
    • Risk Event Overview by Entity dashboard: Entity owners with the sn.risk_user role can view the aggregated information for gross loss, net loss, and the number of events on a monthly basis. The dashboard also shows the average gross loss per event, average net loss per event, average recovery made per event, and average additional cost per event. Entity owners with the sn.risk_user role can also view the following risk events trends for a particular entity. Administrators with the sn.risk_admin role can edit this dashboard.
      • Gross Loss
      • Net Loss
      • Events
      • Active Events
      • Near Miss
      • Risk Events
      • Risk Events by Non-Financial Impact
      • Annual Loss Expectancy vs Net Loss
      • Risk Event Metrics
      Important:
      Starting with version 18.1.0 of the Risk Management and Advanced Risk applications, the Risk Event Overview by Entity dashboard is available in the Next Experience UI Framework.

      If you are on Vancouver or Washington DC, you can view the dashboard in the Next Experience UI Framework.

      To open the dashboard, navigate to All > Risk Events > Analytics Overview by Entity.

      Figure 2. Risk Event Overview by Entity dashboard in the Next Experience
      Risk Event Overview by Entity dashboard in the Next Experience.
    • Risk Event Overview by Risk Class dashboard: Users with the sn_risk.manager role can view level 1 risk event trends. Users can understand the aggregated gross losses, net loss, number of events created, number of active events, and the total number of near-miss events. This dashboard also shows the following trends:
      • Gross Loss
      • Net Loss
      • Events
      • Active Events
      • Near Miss
      • Top 10 Net Loss Risk Events
      • Annual Loss expectancy vs Net Loss
    Important:
    Starting with version 18.1.0 of the Risk Management and Advanced Risk applications, the Risk Event Overview by Risk Class dashboard is available in the Next Experience UI Framework.

    If you are on Vancouver or Washington DC, you can view the dashboard in the Next Experience UI Framework.

    To open the dashboard, navigate to All > Risk Events > Analytics Overview by Risk Class.

    Figure 3. Risk Event Overview by Risk Class dashboard in the Next Experience
    Risk Event Overview by Risk Class dashboard in the Next Experience.

    Exposure by Risk Statements dashboard

    To view the Exposure by Risk Statements dashboard, navigate to Risk > Exposure by Risk Statements. This dashboard is useful for users with the sn_risk.manager role. This dashboard is similar to the Exposure by Entity dashboard, except that the dashboard also displays the risks by risk statement. This dashboard provides the distribution of entities based on tolerance status and calculated scores, as well as annual loss expectancy trends. A heatmap of the risk ratings by tolerance status is included. The Exposure by Risk Statements dashboard displays the following trends:
    • Risk Statements per Tolerance Status
    • Risk Statements per Rating
    • Annual Loss Expectancy
    • Risk Ratings by Tolerance Status
    Important:
    Starting with version 18.1.0 of the Advanced Risk and Risk Management applications, the Exposure by Risk Statements dashboard is deprecated. If you're on a legacy release or already using the dashboard, you can continue to use it.

    Exposure by Entity dashboard

    To view the Exposure by Risk Statements dashboard, navigate to Risk > Exposure by Entity. This dashboard is useful for entity owners responsible for a particular entity class. The dashboard also shows the entity health by displaying the statuses: Unacceptable, needs attention, and acceptable. Use this dashboard to compare trends across quarters based on annual loss expectancy (ALE). This dashboard displays risk ratings by tolerance status in the form of a heatmap. The heatmap helps you identify the entities that need attention. Annual loss expectancy trends and a heatmap of the risk ratings by tolerance status are also shown. The Exposure by Risk Statements dashboard displays the following trends:
    • Entities per Tolerance Status
    • Entities per Rating
    • Entity Annual Loss Expectancy
    • Risk Ratings by Tolerance Status
    Important:
    Starting with version 18.1.0 of the Advanced Risk and Risk Management applications, the Exposure by Entity dashboard is deprecated. If you're on a legacy release or already using the dashboard, you can continue to use it.