Roles in Third-party Risk Management

  • Release version: Zurich
  • Updated March 12, 2026
  • 4 minutes to read
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    Summary of Roles in Third-party Risk Management

    Third-party Risk Management (TPRM) roles in ServiceNow define permissions and access levels to manage and assess third-party risks efficiently. These roles enable organizations to control who can view, edit, approve, and manage third-party data, assessments, questionnaires, contracts, and related processes within the TPRM framework.

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    Key Roles and Their Permissions

    • Third-party reader [vendorreader]: Provides read-only access to third-party contact records.
    • Third-party editor [vendoreditor]: Allows creation, updating, and deletion of third-party contact records.
    • Third-party assessment reviewer [snvdrriskasmt.vendorassessmentreviewer]: Enables viewing assessment and questionnaire data plus commenting on tiering, internal/external assessments, risk issues, tasks, and due diligence requests. This is the minimum role required to view TPRM templates.
    • TPR assessor [snvdrriskasmt.vendorassessor]: Includes reviewer permissions and adds management of third parties, contacts, external assessments, and issues. Configurable permissions allow assessors to answer or modify questionnaire responses.
    • TPR approver [snvdrriskasmt.approver]: Extends reviewer permissions with approval capabilities for Internal Risk Questionnaires (IRQs).
    • TPR manager [snvdrriskasmt.vendorriskmanager]: Combines assessor permissions with management of assessment templates, scheduled assessments, engagements, and scoring rules.
    • TPR admin [snvdrriskasmt.vendorriskadmin]: Adds full control over creating and editing all types of assessment templates, document request templates, and automation rules.
    • Contract risk negotiator [snvdrriskasmt.contractnegotiator]: Grants legal department users ability to modify contract statuses and dates, working alongside the contract risk negotiators user group.
    • Third-party contact [vendorcontact]: Assigned to external users from third-party organizations responsible for responding to assessments and questionnaires via the Third-party portal. This role restricts access to the ServiceNow AI platform and limits access to external portal resources.

    Roles for Specialized Features

    • Digital Resilience Third-party Registers: Access is controlled by specific roles such as TPRM DORA user, manager, and admin, integrated within other key TPRM roles.
    • Smart Assessment Engine (SAE): Roles like template reader, assessment reader, internal/external assessment users, and SAE admin govern template viewing, questionnaire responses, and template creation within the Vendor Management and Assessment Workspaces.
    • Now Assist for TPRM: The Third-party assessment reviewer role automatically gains the TPRM GenAI User role post-installation to enable Now Assist features for enhanced risk management support.

    Practical Considerations

    • Assign roles carefully based on user responsibilities to maintain appropriate access and control.
    • The Third-party assessment reviewer role is a baseline for viewing external and internal assessment templates and questionnaires.
    • Third-party contacts should only be assigned to external users and are limited to the Third-party portal to ensure security and data segregation.
    • Properties like snsvdp.allowassessoredit allow customization of assessor capabilities regarding questionnaire responses.

    Next Steps

    ServiceNow customers should assign TPRM roles aligned with organizational responsibilities and compliance requirements to streamline third-party risk assessments, approvals, and management. Utilize role-based access to safeguard sensitive information and efficiently coordinate risk activities across internal teams and external partners.

    Roles determine permissions and access in TPRM.

    TPRM roles

    Friendly name [role name] Description Contains roles
    Third-party reader

    [vendor_reader]

    		 Read access to third-party contact records. None
    Third-party editor

    [vendor_editor]

    		 Create/update/delete third-party contact records. None
    Third-party assessment reviewer

    [sn_vdr_risk_asmt.vendor_assessment_reviewer]
    View assessment and questionnaire data. In addition to viewing, they can leave comments on the following tables:
    • Tiering assessment
    • Internal assessment
    • External assessment
    • Third-party risk issues
    • Third-party risk tasks
    • Third-party risk due diligence request

    Contains:

    • compliance_reader
    • risk_reader
    • task_editor
    • vendor_reader
    • sn_dora_accel.user
    • sn_smart_asmt.template_reader
    • sn_smart_asmt.assessment_reader
    • sn_tprm_genai.nowassist_user

    TPR assessor (Third-party risk assessor)

    [sn_vdr_risk_asmt.vendor_assessor]
    • Includes all permissions of the Third-party assessment reviewer role plus: Manage third parties, third-party contacts, external risk assessments, and issues.
    • You can set the following options for the sn_svdp.allow_assessor_edit property:
      • Enable TPR assessors to answer questions or modify responses in third-party questionnaires (default).
      • Enable TPR assessors to modify responses.
      • Don’t enable TPR assessors to answer questions or modify responses.
      See Configure TPRM properties.
    		 Contains:
    • compliance_reader
    • vendor_assessment_reviewer
    • vendor_editor
    • vendor_reader
    • sn_dora_accel.manager

    TPR approver

    [sn_vdr_risk_asmt.approver]

    Includes all permissions of the Third-party assessment reviewer role plus: approve IRQs.
    Contains:
    • vendor_assessment_reviewer
    • sn_dora_accel.user
    TPR manager (Third-party risk manager)

    [sn_vdr_risk_asmt.vendor_risk_manager]

    Includes all permissions of the TPR assessor role plus:

    • Manage third-party assessment templates and scheduled assessments.
    • Manage engagements and engagement contacts.
    • Manage scoring rules for both third parties and engagements.
    Contains:
    • vendor_assessor
    • sn_dora_accel.manager
    TPR admin (Third-party risk admin)

    [sn_vdr_risk_asmt.vendor_risk_admin]

    Includes all permissions of the TPR manager role plus:

    Create and edit the following items:

    • Third-party assessment templates
    • Risk tiering templates
    • Risk tier questionnaire templates
    • Third-party questionnaire templates
    • Document request templates
    • Post assessment automation rules
    Note:
    All the templates include both classic and SAE templates.
    Contains:
    • vendor_risk_manager
    • assessment_admin
    • sn_dora_accel.admin
    • sn_smart_asmt.assessment_admin
    • sn_smart_imp_auto.automation_creator
    Contract risk negotiator

    [sn_vdr_risk_asmt.contract_negotiator]

    Includes all permissions of the TPR assessor role plus:

    Gives users in the legal department access to modify contract status and the start and expiration dates.

    You can add users with this role to the Contract risk negotiators user group. See Add users to groups based on responsibilities.
    Contains:
    • vendor_assessor
    • sn_dora_accel.manager
    [vendor_contact]
    • Called a third-party contact when responding to an external questionnaire/task/issue for a third party.
    • Called an engagement contact when responding to a questionnaire/task/issue for an engagement.

    You assign the third-party contact role to users at the third-party organization whose risk is being assessed. Third-party contacts are assigned the snc_external role to give them access to resources and actions in the Third-party portal.

    Important:
    The third-party contact role should be used only for external contacts. The role prohibits access to your ServiceNow AI Platform instance and grants access only to the Third-party portal.

    You assign the primary contact responsibility to the third-party contact who can directly answer assessment questions or assign another contact at the third party to answer the questions. Primary contacts can manage other contacts for the third party.

    Contains: snc_external

    Roles required for accessing the Digital resilience third-party registers

    A user with one of the following roles can access the Digital resilience third-party registers related modules in the Vendor Management Workspace:
    • TPRM DORA user [sn_dora_accel.user] role

      Third-party assessment reviewer and TPR approver contain this role.

    • TPRM DORA manager [sn_dora_accel.manager] role

      TPR assessor and TPR manager contain this role.

    • TPRM DORA admin [sn_dora_accel.admin]

      The TPR admin contains this role.

    For more information on DORA related roles, see Roles installed with Digital resilience third-party registers.

    Roles required for using Smart Assessment Engine

    A user with one of the following roles can view templates in the Assessment Workspace:
    • TPRM SAE template reader [sn_smart_asmt.template_reader] role

      Third-party assessment reviewer contains this role.

    • TPRM SAE assessment reader [sn_smart_asmt.assessment_reader] role

      Third-party assessment reviewer contains this role.

    A user with one of the following roles can respond to questionnaires in the Vendor Management Workspace, GRC portal, or Third-party portal.
    • TPRM SAE internal assessment user [sn_vdr_risk_asmt.internal_assessment_responder]

      This role is automatically assigned to an assigned IRQ assessor or internal assessment respondent.

      This role is required to respond to internal/IRQ assessment questionnaires using the GRC Portal.

      This role contains the following roles: sn_grc_business_user, canvas_user, and sn_smart_asmt.actor.

    • TPRMSAE external assessment user [sn_vdr_risk_asmt.external_assessment_responder]

      This role is automatically assigned to the assigned third-party contact.

      This role is required to respond to external questionnaires using the Third-party portal.

      This contains the role: sn_smart_asmt.actor.

    A user with the TPRM SAE admin [sn_smart_asmt.assessment_admin] role can create SAE templates in the Vendor Management Workspace and Assessment Workspace.

    Third-party admin contains this role.

    A user with the sn_smart_imp_auto.automation_creator role can create post assessment impact automation rules.

    Third-party admin contains this role.

    Important:
    The Third-party assessment reviewer [sn_vdr_risk_asmt.vendor_assessment_reviewer] role is the minimum role that you must have to view any template that is a member of the TPRM external questionnaire, TPRM external document request, TPRM internal tiering questionnaire, and TPRM internal IRQ purposes.

    For more information on SAE related roles, see Roles in Smart Assessment Engine.

    Roles required for using Now Assist for Third-party Risk Management (TPRM)

    A user with the Third-party Assessment reviewer [sn_vdr_risk_asmt.vendor_assessment_reviewer] role can use the Now Assist for TPRM skills.

    The TPRM GenAI User [sn_tprm_genai.nowassist_user] role is granted to Third-party Assessment reviewers [sn_vdr_risk_asmt.vendor_assessment_reviewer] automatically after you install the Now Assist for TPRM application. For more information about a Now Assist for TPRM, see Now Assist for Third-party Risk Management (TPRM).