Get regulatory analysis agentic workflow

  • Release version: Zurich
  • Updated November 10, 2025
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Get Regulatory Analysis Agentic Workflow

    The Get Regulatory Analysis agentic workflow in ServiceNow Otto provides AI-driven analysis and enrichment of regulatory alerts to help compliance teams quickly identify impacted areas, compliance gaps, and recommended risk mitigation actions. Accessible to users with thesngrcregchange.userandsngrccompgenai.regchangeaiagentuserroles, this workflow enhances alert context using web search, summarizes alerts, and suggests impacts on citations, policies, and control objectives for faster, more accurate compliance decisions.

    Show full answer Show less

    It combines multiple AI agents to enrich alerts with external context, generate recommendations, and present structured outputs. Activation is available via the ServiceNow Otto panel or the Ask ServiceNow Otto action menu on regulatory alert pages.

    Key Features

    • AI-Driven Enrichment and Recommendations: Uses web search to add context such as key dates, fines, and source references, and generates categorized recommendations identifying impacted controls, policies, and citations.
    • Integration and Workflow Automation: Enables seamless conversion of accepted recommendations into actionable compliance tasks, facilitating operational efficiency.
    • Scalability and Configuration: Supports multiple regulatory domains and record types with customizable analysis parameters and display options to fit organizational needs.
    • Continuous Improvement: Employs machine learning feedback loops to refine recommendations over time.
    • ServiceNow Otto Panel Integration: Provides a unified interface for accessing generative AI capabilities within Regulatory Change Management (RCM).

    Practical Benefits for ServiceNow Customers

    • Reduced Manual Effort: Automates regulatory impact analysis, saving time and resources previously spent on manual research.
    • Improved Compliance Accuracy: Delivers AI-powered insights that support better decision-making and prioritization of compliance actions.
    • Enhanced Visibility: Clearly highlights affected areas and compliance gaps to accelerate response.
    • Actionable Outputs: Allows immediate task creation from accepted recommendations, streamlining compliance workflows.

    Usage Requirements and Considerations

    Only users assigned the sngrcregchange.user and sngrccompgenai.regchangeaiagentuser roles can access this workflow. Proper setup of recommendation templates and alert categorization is essential for generating actionable insights and tasks.

    This workflow is part of a suite of agentic workflows in RCM, complementing others like the Generate Regulatory Action Plan agentic workflow, which builds upon the analysis to create regulatory change and action tasks.

    The get regulatory analysis workflow provides AI-driven insights into regulatory alerts, identifying impacted areas, compliance gaps, and recommended actions for risk mitigation.

    Get regulatory analysis agentic workflow overview

    If you have the RCM user [sn_grc_reg_change.user] role and the sn_grc_comp_genai.reg_change_ai_agent_user role, you can analyze and enrich regulatory alerts using the get regulatory analysis agentic workflow in the ServiceNow Otto panel.

    This workflow uses web search to enhance alert context, summarizes the alert, and recommends potential impacts on citations, policies, and control objectives to support faster and more accurate compliance decisions.

    After the workflow is started, it combines multiple AI agents to perform key activities: enriching the alert with external context, generating recommendations, and structuring outputs for clarity.

    Key Inputs:
    • Regulatory alert fields: Title, Description.
    • Processing Jobs:
      • Regulatory alert enrichment agent: Performs web search to enrich alert context and updates the enriched insights.
      • Regulatory alert recommendation agent: Generates recommendations for impacted areas (citations, controls, policies) based on alert content and templates.
    Key Outputs:
    • Enriched insights with key dates, fines, and source references
    • Categorized recommendations for impacted areas
    • Option to accept recommendations and convert them into actionable compliance tasks

    You can activate it by selecting Get analysis from the Ask ServiceNow Otto action menu on a regulatory alert page or by selecting Get Regulatory Analysis from the ServiceNow Otto panel.

    By reducing manual research and supporting decision-making, the workflow helps organizations address compliance requirements across multiple regulatory frameworks while providing a structured approach for accuracy, scalability, and operational efficiency.

    For more information, see Use agentic AI in ServiceNow Otto for Integrated Risk Management (IRM), Activate the get regulatory analysis agentic workflow, and Analyze and enrich regulatory alerts.

    Benefits of the workflow

    • Comprehensive AI-driven Impact Analysis: Identifies impacted controls, policies, and citations from regulatory alerts, enriches them with external context, and leverages generative AI with predictive models to suggest mitigation steps. Continuously improves recommendations through machine learning feedback loops and enables immediate conversion of accepted suggestions into actionable tasks for compliance teams.
    • Scalable and configurable: Supports multiple regulatory domains and record types, allowing customization of analysis parameters and display options.
    • Compliance accuracy: Delivers AI-powered insights to support better decision-making.
    • Manual effort reduction: Automates regulatory impact analysis to help save time and resources.
    • Clear visibility: Highlights affected areas to support faster prioritization and response.
    • Enhanced scalability: Enables organizations to manage multiple regulatory frameworks efficiently.
    • Enriched alerts with external context: Adds relevant information for better prioritization of compliance actions.
    • Automatic classification and summarization: Helps accelerate and reduce manual review.
    • Immediate task creation: Enables users to convert accepted recommendations into actionable tasks seamlessly.
    • ServiceNow Otto panel integration: Offers a unified experience for accessing generative AI capabilities within Regulatory Change Management ( RCM).
    Note:
    Only users with sn_grc_reg_change.user and sn_grc_comp_genai.reg_change_ai_agent_user roles can access this workflow.

    Now Assist in RCM agentic workflows

    RCM uses the following ServiceNow Otto agentic workflows:

    Workflow Description User
    Get regulatory analysis agentic workflow Analyze and enrich regulatory alerts by using the get regulatory analysis agentic workflow in the ServiceNow Otto panel. This agentic workflow uses web search to enhance alert context and recommends potential impacts on citations, policies, and control objectives to support faster and more accurate compliance decisions.

    For more information, see Activate the get regulatory analysis agentic workflowand Analyze and enrich regulatory alerts.

    		 sn_grc_reg_change.user and sn_grc_comp_genai.reg_change_ai_agent_user
    Generate regulatory action plan agentic workflow Generate regulatory action plans by using the generate regulatory action plan agentic workflow in the ServiceNow Otto panel. This agentic workflow analyzes impacted areas and similar historical alerts to create change tasks and action tasks that help implement regulatory change.

    For more information, see Activate the Generate regulatory action plan agentic workflow and Generate regulatory action plans.

    		 sn_grc_reg_change.user and sn_grc_comp_genai.reg_change_ai_agent_user
    Note:
    The get regulatory analysis agentic workflow relies on recommendation templates and alert configurations to generate actionable insights and tasks. Ensure that templates are properly set up and alerts are categorized to support workflow execution. For more information, see Recommendation contexts and templates, Create a recommendation context, and Create a recommendation template.