Supporting information for ServiceNow Otto for Third-party Risk Management (TPRM)

  • Release version: Zurich
  • Updated June 26, 2026
  • 1 minute to read

    • Get a quick overview of the important information that is related to the ServiceNow Otto for Third-party Risk Management (TPRM) application.

    Supported versions

    ServiceNow Otto for TPRM is supported starting from the Zurich patch 4 release.

    Supported language models

    You can use Azure OpenAI, Google Gemini, or Anthropic Claude on AWS as the AI model providers for supported ServiceNow Otto® capabilities. Model availability depends on the feature and your AI licensing tier. For more information, see Large language models on the ServiceNow AI Platform®.

    Starting from the Zurich patch 12 release, ServiceNow Otto for Third-party Risk Management (TPRM) supports Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini models in addition to the previously supported models. The default model for the issue recommendation skill is Azure OpenAI gpt-4-5-mini.

    Supported user interfaces

    The ServiceNow Otto for TPRM application skills TPRM Issue Summarization and TPRM Issue Recommendation can be accessed in the Vendor Management Workspace and Core UI. Issue recommendations are available only for Smart Assessment Engine questionnaires.

    Application information

    Activate the ServiceNow Otto for TPRM (sn_tprm_gen_ai) store app.

    For more information, see Configure AI capabilities in Third-party Risk Management.