Manage email tasks

You can compose, reply to, and preview emails directly from cases in CSM Configurable Workspace. This capability helps you save time and effort instead of having to address and send a separate email message.

You can perform the following email tasks from cases in CSM Configurable Workspace:

• Compose an email from a case
• Compose an email from the ribbon component
• Send an email response from a case activity stream
• Preview an email from the Emails related list