Governance, Risk, and Compliance
Summarize
Summary of Governance, Risk, and Compliance
ServiceNow Governance, Risk, and Compliance (GRC) offers an integrated risk management program that connects business, security, and IT functions to respond to business risks in real time. Built on a single platform, it transforms siloed and manual processes into automated, continuous monitoring workflows, providing a unified view of compliance and risk across the extended enterprise and vendor ecosystems.
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Key Features
- AI Risk and Compliance: Manage AI capabilities ethically, mitigate AI risks, and ensure compliance with AI governance.
- Audit Management: Use risk data to scope, prioritize, and automate audit plans, improving efficiency and reducing audit costs.
- Business Continuity Management: Plan, exercise, and recover from disasters efficiently, mobilizing continuity efforts during emergencies.
- Compliance Case Management: Report, investigate, analyze, and resolve compliance issues systematically.
- Continuous Authorization and Monitoring: Accelerate IT system onboarding and maintain ongoing monitoring for compliance.
- Model Risk Management: Identify, assess, validate, and mitigate risks related to models throughout their lifecycle.
- Operational Resilience: Gain real-time visibility into resilience across technology, people, processes, and facilities.
- Policy and Compliance Management: Automate policy lifecycle management with workflows that cross-map procedures to regulations and continuously monitor compliance.
- Privacy Management: Manage enterprise-wide privacy risks and compliance in real time.
- Regulatory Change Management: Stay current with regulatory changes through integration with leading content providers and assess impacts proactively.
- Risk Management: Conduct detailed business impact analyses to prioritize and respond to enterprise and IT risks effectively.
- Smart Assessment Engine: Automate risk assessments to reduce manual effort and costs.
- Third-party Risk Management: Continuously monitor and remediate risks associated with vendors and third-party ecosystems through automated assessments and reporting.
- Common GRC Features: Utilize 360-degree views, task management, and security controls consistently across all GRC applications.
Key Outcomes
- Real-time risk response enhances decision-making and organizational performance.
- Streamlined, automated workflows reduce manual workload and improve compliance transparency.
- Integrated vendor risk management strengthens security by proactively monitoring third-party risks.
- Automated audit and policy management optimize resource use, reduce errors, and prevent compliance failures.
- Improved operational resilience and business continuity planning prepare your organization to handle disruptions effectively.
Practical Application for ServiceNow Customers
ServiceNow customers can leverage GRC to unify and automate risk, compliance, and audit processes across their enterprise and vendor networks. This integration supports continuous monitoring and prioritization, helping customers reduce risk exposure, meet regulatory requirements, and enhance operational resilience. The platform’s automation capabilities streamline complex workflows, enabling faster, more accurate risk assessments and remediation actions. Customers can also extend their GRC capabilities with additional apps available through the ServiceNow Store to tailor solutions to their specific needs.
Respond to business risks in real time. Connect security and IT with an integrated risk program offering continuous monitoring, prioritization, and automation.
Governance, Risk, and Compliance applications
Request apps on the Store
Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Respond to business risks in real time with ServiceNow GRC
ServiceNow Governance, Risk, and Compliance (GRC) helps transform inefficient processes across your extended enterprise into an integrated risk program. Through continuous monitoring and automation, the GRC applications deliver a real time view of compliance and risk, improve decision making, and increase performance across your organization and with vendors.
Only ServiceNow applications can connect the business, security, and IT with an integrated risk framework that transforms manual, siloed, and inefficient processes into a unified program that is built on a single platform.
View and download the full info card for a highlight of GRC features.
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Automate and manage policy life cycles and continuously monitor for compliance
The ServiceNow® Policy and Compliance Management product provides a centralized process for creating and managing policies, standards, and internal control procedures. The process automatically cross-maps the procedures to external regulations. Also, the application provides structured workflows for the identification, assessment, and continuous monitoring of control activities.
Enable fine-grained business impact analysis to appropriately prioritize and respond to risks
The ServiceNow Risk Management product provides a centralized process to identify, assess, respond to, and continuously monitor Enterprise and IT risks that may negatively impact business operations. The application also provides structured workflows for the management of risk assessments, risk indicators, and risk issues.
Use risk data to scope and prioritize audit plans and automate cross-functional processes
The ServiceNow Audit Management product automates the work streams of internal audits teams, optimizing resources and productivity, and eliminating recurring audit findings. Audit Management uses compliance and risk data to scope, plan, and prioritize audit engagements. The ongoing review of policies and procedures, risks, and control breakdowns provide an opportunity for fixing issues before they become audit failures.
The ServiceNow Regulatory Change Management application empowers the customers to check upcoming regulatory changes, assess their impact, and implement risk and compliance related changes, ensuring overall regulatory compliance.
Continuously monitor, detect, assess, mitigate, and remediate risk in vendor ecosystems
As your vendors become privy to more of your sensitive systems and data, their risk and compliance posture becomes even more important to your security. It's important to assess your vendors regularly, but until now, it has been a time-consuming and error-prone exercise comprised of spreadsheets, email, and rudimentary legacy risk management tools.
The Vendor Risk Management application transforms the way you manage vendor risk through vital reporting of vendor risk and issues, a consistent assessment and remediation process, and automated assessment procedures. It provides a means to facilitate stakeholder interactions, drive transparency and accountability, and effectively monitor vendor-related risks.
By aligning Vendor Risk Management with overall enterprise risk management priorities, you can create an essential integrated view of risk and a stronger extended enterprise risk posture.
Learn
Get started
- Work with an implementation specialist to achieve your desired business outcomes. To learn more, visit the Customer Success Center.
- Take a Governance, Risk, and Compliance course to build expertise and realize ROI faster. To sign up, see ServiceNow training and certification.
Applications and features
- AI Risk and Compliance
- Audit Management
- Business Continuity Management
- Compliance Case Management
- Continuous Authorization and Monitoring
- Model Risk Management
- Operational Resilience
- Policy and Compliance Management
- Privacy Management
- Regulatory Change Management
- Risk Management
- Smart Assessment Engine
- Third-party Risk Management
- GRC and the ServiceNow Store
- Common GRC Features