Add a follow-up set of questions or instructions in a decision tree

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 2분

    • Configure a question node in Decision Tree Builder to add follow-up questions or instructions. Answer to these questions either lead to a guidance or a further set of questions.

    시작하기 전에

    Role required: admin, sn_gd_core.decision_tree_author

    프로시저

    1. Navigate to All > Guided Decisions > Decision Trees.
    2. Select the decision tree from the list.
    3. Select Open in Builder.
    4. In Decision Tree Builder, add a new node by selecting the Add path icon (Add path icon) on a node.
    5. Select Add node.
    6. In the pop-up window, select Ask users at least one question to configure a question node.
    7. Enter a name for the node.
    8. In the Question 1 section, enter a question or instruction for customers.
    9. 옵션: Make this question a required question by enabling the Required question field.
    10. 옵션: Enter more details related to your question or instruction in the Additional details field.
    11. Select the type of answer.

      For a description of the answer types, see Answer types for questions.

      The answer the customer provides is passed to other nodes and paths via input mapping.

    12. 옵션: Link inputs to reuse answers from prior nodes.
      For more information, see Reuse answers at decision points.
    13. 옵션: Add more questions or instructions.
    14. Select Save and close.

    다음에 수행할 작업

    Continue building your decision tree.