Combined ITOM AIOps release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated August 11, 2026
  • 7 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Combined ITOM AIOps Release Notes for Upgrades from Zurich to Australia

    This consolidated guide provides ServiceNow customers with a comprehensive overview of ITOM AIOps release notes spanning from the Zurich to Australia versions. It is designed to assist you in preparing for upgrades by summarizing new features, changes, deprecations, and activation requirements relevant to ITOM AIOps.

    Show full answer Show less

    The document includes cross-family updates across multiple ITOM AIOps products, highlighting enhancements in log data ingestion, alert management, visualization, and workspace functionality. It also outlines important pre- and post-upgrade tasks and details on how to activate ITOM AIOps components.

    Key Features

    • Cribl Integration for Health Log Analytics (HLA): Starting with version 37.0.15, Cribl log data ingestion is supported, enabling streamlined filtering and routing of large log volumes. This integration helps separate transport headers from inner log messages for more precise processing.
    • Enhanced Overview Screen: Additional metrics such as ITOM Gateway presence in the pipeline, log streaming rates per minute, and source time of the last processed log are now displayed, aiding in monitoring log processing health.
    • Express List Improvements: From version 26.9.0, improved alert group functionality allows faster identification of connected Log Analytics and mixed alert groups through Link View, anomaly visualizations, and configurable live update resume times and time range options.
    • Contextual Alerting with Log Data Mapping: Version 38.0.16 introduces the ability to map logs to specific service instances and components, ensuring alerts are generated with accurate context, especially when processing logs from multiple sources.
    • ServiceNow Instance Log Monitoring: Also from version 38.0.16, Health Log Analytics supports monitoring of ServiceNow instance node logs (Java and JavaScript) via the ServiceNow Log Export data input.
    • Service Operation Workspace Enhancements: Users can toggle live updates of alert lists on or off, with saved preferences and update badges for manual refresh. Additionally, version 26.11.0 introduces a new Dependency view for alerts and the ability to respond to multiple alerts simultaneously within Express List.

    Changes and Deprecations

    • Live Alert List Update Control: The "emalertlistsautorefresh" table used in Zurich to control live alert updates is deprecated. The new sysuxlist table property should be used to enable or disable live incoming alert updates in Service Operation Workspace Lists.
    • No other feature removals or changes were introduced between Zurich and Australia releases.

    Activation and Installation

    • ITOM AIOps requires activation of the Event Management plugin (com.glideapp.itom.snac).
    • To leverage Health Log Analytics, purchase the ITOM Predictive AIOps package.
    • Install Service Operations Workspace (ITOM) by obtaining the AIOps Experience [snsowaiops] application from the ServiceNow Store.
    • Health Log Analytics must be requested separately from the ServiceNow Store.
    • The Australia release continues to support installation and activation via the ServiceNow Store with no changes to these processes.

    Accessibility, Localization, and Browser Requirements

    • The Service Dashboard and Log Viewer components support content reflow, allowing zoom up to 400% without loss of content or functionality to assist users with low vision.
    • Supported languages for Health Log Analytics include US English, UK English, French, German, Italian, Japanese, and Spanish, with US English as the default.
    • There are no new browser or additional requirements introduced in the Australia release.

    Practical Benefits for ServiceNow Customers

    • Improved log ingestion and processing through Cribl integration enhance data accuracy and efficiency for Health Log Analytics.
    • Enhanced visualization and alert grouping streamline anomaly detection and incident response.
    • New contextual mapping of logs ensures alerts are relevant to specific services and components, improving troubleshooting precision.
    • Service Operation Workspace improvements provide better control over live alert updates and enable multi-alert management for operational agility.
    • Clear activation steps and integration with the ServiceNow Store simplify deployment and upgrade processes.

    Consolidated page of all release notes for ITOM AIOps from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family ITOM AIOps release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading ITOM AIOps to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for ITOM AIOps.

    Release Release notes

    Zurich
    Facilitate Cribl log data ingestion by Health Log Analytics using the Cribl integration
    Starting in version 37.0.15, use the Cribl log data integration to streamline Health Log Analytics data ingestion with Cribl. If your organization uses Cribl for filtering and routing large volumes of log data from various sources, the log format received by HLA is distinct from other types. The Cribl integration enables HLA to detect and separate transport headers from inner log messages in this format, forwarding only the inner message to the source type structure for processing. You can configure the Cribl integration conveniently through the Integrations Launchpad.
    Leverage additional information available on the integration's Overview screen

    Starting in version 37.0.15, take advantage of additional information presented on the Overview screen. The screen now displays the ITOM Gateway in the log processing pipeline and the log streaming rate per minute, aligning it with the metrics for the MID Server and the HLA Engine. The Overview screen also shows the source time of the last processed log.

    Benefit from enhanced Log Analytics alert group and mixed alert group functionality in the Express List
    Starting in version 26.9.0, identify connected Log Analytics alerts and mixed alert group correlations faster using the Link View functionality. Utilize enhanced Now Assist Alert Analysis with additional context for Log Analytics alerts.
    View visualizations of anomaly information for Log Analytics-based alerts and metric intelligence alerts in Express List®
    Starting in version 26.9.0, review anomaly charts for Log Analytics alerts and Metric Intelligence alerts in the preview panel in Express List®.
    Configure automatic resume for live updates when the live alert list is paused, and configure time ranges in Express List®
    Starting in version 26.9.0, enable admins to configure the amount of time until the active display resumes after being paused in Express List®. Admins are also able to customize the time range options displayed in Express List®.
    Map log data to service instances and components for alerts in context
    Starting in version 38.0.16, map your logs to service instances and components so that Health Log Analytics can generate alerts in the correct context. Contextualizing your log data is especially important when the integration processes logs from multiple service instances and components.
    Monitor ServiceNow instance logs with the ServiceNow Log Export data input
    Starting in version 38.0.16, set up a data input for monitoring ServiceNow instance node logs from both Java code and JavaScript in Health Log Analytics.
    Live updates functionality has been updated in the Service Operation Workspace Lists.

    Starting in version 26.11.0, a new toggle switch allows users to enable or disable live updates. When the toggle is set to on, alerts are updated automatically. When the toggle is set to off, a badge displays the number of available updates until the page is refreshed manually. The setting is saved for future logins by the same user.

    Explore the new Dependency view for an alert
    Starting in version 26.11.0, explore the new Dependency view for an alert. Access maps from the following locations:
    • in the preview panel, in the Configuration item section for the CI topology
    • in the Utilities panel of the alert record
    • in the action drop-down menu
    • in the Core UI alert form
    Respond to multiple alerts in Express List
    Starting in version 26.11.0, run response actions on multiple alerts at the same time in Express List.

    Australia

    		 No updates for this release.

    Changes

    Between your current release family and Australia, some changes were made to existing ITOM AIOps features.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Removed

    Between your current release family and Australia, some ITOM AIOps features or functionality were removed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some ITOM AIOps features or functionality were deprecated.

    Release Release notes

    Zurich
    • The "em_alert_lists_auto_refresh" table no longer controls live alert list updates in the Service Operation Workspace Lists. Use the new property, table sys_ux_list, to turn on and off live incoming alert updates.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate ITOM AIOps.

    Release Release notes

    Zurich
    • ITOM AIOps is available with activation of the Event Management plugin (com.glideapp.itom.snac). You must purchase a more comprehensive ITOM AIOps package, ITOM Predictive AIOps, to enable working with Health Log Analytics. For details, see Event Management setup.
    • Install Service Operations Workspace (ITOM) by installing the AIOps Experience [sn_sow_aiops] application from the ServiceNow Store.
    • Install Health Log Analytics by requesting it from the ServiceNow Store.

    Australia
    Install ITOM AIOps apps by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
    • ITOM AIOps is available with activation of the Event Management plugin (com.glideapp.itom.snac). You must purchase a more comprehensive ITOM AIOps package, ITOM Predictive AIOps, to enable working with Health Log Analytics. For details, see Event Management setup.
    • Install Service Operations Workspace (ITOM) by installing the AIOps Experience [sn_sow_aiops] application from the ServiceNow Store.

    Additional requirements

    If any additional requirements were introduced or changed for ITOM AIOps we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for ITOM AIOps we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for ITOM AIOps, such as specific requirements or compliance levels.

    Release Release notes

    Zurich
    Support for reflow
    The Service Dashboard and Log Viewer component was updated to support reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels.
    This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See [Placeholder link text to key bundle-platux.auto-reflow] for details.

    Australia

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for ITOM AIOps we have noted them here.

    Release Release notes

    Zurich

    The current available languages for Health Log Analytics are US English, UK English, French, German, Italian, Japanese, and Spanish. The default language is US English.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for ITOM AIOps we have noted them here.

    Release Release notes

    Zurich
    Health Log Analytics highlights:
    • Streamline Health Log Analytics data ingestion with Cribl by using the Cribl integration.
    • Leverage additional information presented on the integration's Overview screen, such as the ITOM Gateway in the processing pipeline and the log streaming rate per minute.
    • Map log data to service instances and components for alerts in context.
    • Monitor ServiceNow instance logs with the ServiceNow Log Export data input.
    Service Operations Workspace for ITOM highlights:
    • Control how alerts are grouped, which ones are included, and the order of grouping methods through Mixed Alert Grouping, which combines CMDB-based and tag-based strategies.
    • Starting in version 26.9.0, investigate mixed alert groups and Log Analytics-based alert groups by using Express List®.
    • Starting in version 26.9.0, view connections between alerts in Link View for mixed alert groups and Log Analytics-based alert groups.

    See ITOM Health for more information.

    Australia
    ServiceNow Store updates for ITOM AIOps
    The majority of ITOM AIOps apps are updated monthly or quarterly via the ServiceNow Store. The latest updates are available in the ServiceNow Store. For cumulative release notes and compatibility information, see the ServiceNow Store version details:

    See ITOM Health for more information.