Planning your Field Service Management implementation

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Before starting on your implementation journey, take some time to plan your implementation, understand Field Service Management packaging and licensing, and take some training for the features you want to implement.

    Planning

    To efficiently implement and get long-term value from Field Service Management, you’ll need a strong foundation. Start by documenting the vision and value, including KPIs. Don’t skip critical planning and management processes such as governance and OCM. Support these efforts with the right people and strong executive sponsorship.

    Utilize the ServiceNow® Upgrade Center for managing upgrades, which features modules for tracking upgrade progress and tools to handle post-upgrade skips. For more information, see Upgrade Center.

    Package and licenses

    For information on Field Service Management packages and licensing, go to the Field Service Management pricing page and scroll down to the "Package Options" section.

    Training information

    The following on-demand training is available for Field Service Management. These courses require you to be logged into your ServiceNow University Account before you can start the class.

    Field Service Management (FSM) Fundamentals- Learn about ServiceNow Field Service Management applications and modules.

    Dynamic Scheduling Essentials- Learn how to configure Dynamic Scheduling to auto-assign work order tasks based on defined assignment criteria.

    Field Service Management (FSM) Implementation (on demand)- Learn practical skills to accelerate the implementation of ServiceNow Field Service Management applications and related functionality, most of which may be configured using a low-code or no-code approach.

    Schedule Optimization Implementation- Master Schedule Optimization in ServiceNow Field Service Management.

    Field Service Contractor Management Essentials- Learn how to implement and administer the ServiceNow Field Service Contractor Management application.

    Now Assist for Field Service Management (FSM) Essentials- Learn how to implement Now Assist for Field Service Management (FSM).