View attached knowledge articles

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • View relevant knowledge articles for reference that are attached to the work order tasks in the Field Service Contractor Portal.

    Before you begin

    Role required: wm_ext_agent and wm_ext_manager

    About this task

    The knowledge article view page in the Field Service Contractor Portal provides several details about a displayed article, such as article number, short description, article content, authored by, number of views, and so on.

    Procedure

    1. Navigate to All > Field Service Contractor Portal > Homepage.
    2. Click My Lists > My Tasks > All Tasks.
    3. Open a work order task from the list.
    4. Click the Attached Articles related list in the Work Order Task form.
    5. From the Knowledge list, open a link to the knowledge article that you want to view.
      You can provide feedback on a knowledge article by rating the article, marking the article as helpful or not helpful, provide start rating, and posting comments for the article.

    Result

    The selected version of the article opens in a Knowledge Details page displayed in another tab within the Field Service Contractor Portal. The tab name includes the knowledge article number and its version number.