Using the map

The map displays agent information and the tasks assigned to them. Field service users can search and view information about agents in their assigned groups and the status of tasks in their area.

The map can be accessed by selecting Maps from the Workforce toolbar in the Team Calendar.

The map uses icons to display:

• Task status
• Agent status
• Resource locations
• Agent home location
• Assignment group locations
• Task locations

Table 1. Map legend

Icon	Description
	An agent's location.
	The agent is at their home location.
	Multiple agents are at this location.
	A task is accepted, assigned, or scheduled.
	Multiple tasks have been accepted, assigned, or scheduled at this location.
	A priority-1 task has been accepted, assigned, or scheduled.
	The assigned work order task displayed while viewing agent's route. The number indicates the order in which the task will be completed.
	A task is in the pending dispatch or draft state.
	Multiple tasks are in the pending dispatch or draft state.
	A priority-1 task is in the pending dispatch or draft state.
	An agent is on the way to the task, work on the task is paused, or the task is in progress.
	An agent is on the way to a location with multiple tasks, work on a task is paused, or the task is in progress.
	An agent is on the way to a priority-1 task, work on the priority-1 task is paused, or the priority-1 task is in progress.
	A work order task is complete.
	Multiple tasks are complete at the same location.
	A priority-1 task is complete.
	A task was closed as incomplete or canceled.
	Multiple tasks were closed as incomplete or canceled.
	A priority-1 task was closed as incomplete or canceled.
	A task is assigned at the agent's home location.
	Multiple tasks are assigned at the agent's home location.
	More than one task, agent, or crew is at this location.
	More than one task, agent, or crew is at this location. At least one of the tasks at this location is a priority-1 task.