Complete a questionnaire for work order task

Complete the answers to questions associated with a work order task and store the responses for future reference. For example, you can create questionnaires for verifying the condition of an equipment before it’s repaired.

About this task

Agents can’t view each others completed questionnaire, even if the agent impersonates the other agent’s profile.

Before you begin

You can view a questionnaire in a work order task if it’s made available for that task. For more information on creating questionnaires and associating them with work order tasks, see Work order questionnaires.

Role required: wm_agent or wm_dispatcher

Procedure

1. Open the ServiceNow Agent application.
2. Tap My Work.
3. In the My Tasks section, tap See All.
4. Select the work order task for which you want to fill out the questionnaire.
5. Tap the Take questionnaire button at the bottom of the screen.
6. On the Pending tab, tap the questionnaire that you’re ready to take.
   If the questionnaire is required, you can’t close the task until you complete the questionnaire.
7. Tap Submit.
   Once submitted, you can view your questionnaire but can’t change it.

Result

The submitted questionnaire appears in the Completed tab.