System properties for Google Maps in FSM

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Field Service Management requires Google Maps configuration for users to view maps and operate location features properly.

    Before you begin

    Set up Google Maps API

    Role required: wm_admin

    Procedure

    Use the following table to match FSM features with the property navigation to enable Google Maps for estimated travel time and distance calculations.
    FSM featureNavigation
    Route optimization

    Reorders agent task routes for the day as efficiently as possible.

    		 Navigate toAll > Field Service > Administration > Properties > Route optimization
    Dynamic Scheduling

    Auto assigns tasks and adapts to changing conditions, as well as needing to focus only on exception cases.

    		 Navigate toAll > Field Service > Dynamic scheduling administration > Properties > Distance calculation method
    Last Mile

    Shows how far an agent’s location is from a task location and calculates an estimated arrival time.

    		 Navigate toAll > Field Service > Administration > Properties > Agent Expected Arrival time calculation