Activate Time Recording for Field Service

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • You can activate the Time Recording for Field Service plugin (com.snc.wm_time_recording) for Field Service if you have the admin role.

    Before you begin

    • Time Recording for Field Service requires the following plugins. Ensure that these plugins are activated before you install Time Recording for Field Service.
      Required ServiceNow plugins
      Field Service Management (com.snc.work_management)
      Enables you to manage work requests that are performed on location by field service agents. For information, see Activate Field Service Management.

    Role required: admin.

    About this task

    The following items are installed with Time Recording for Field Service plugin:
    • Plugins
    • Roles

    For more information, see Time Recording for Field Service components.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Time Recording for Field Service plugin (com.snc.wm_time_recording) using the filter criteria and search bar.

      You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

    3. Select Install to start the installation process.
      Note:
      When domain separation and delegated Admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
      You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.