Field Service Safety dashboard

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Field Service Safety dashboard

    The Field Service Safety dashboard enables ServiceNow Field Service Management (FSM) managers to monitor the compliance of agents with safety protocols related to infectious disease exposure, specifically COVID-19. It provides real-time insights into the status of agents, tasks, and assets, visualized through a COVID-19 impact map and compliance reports.

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    Note that starting with the Xanadu release, this dashboard is removed from the Emergency Exposure Management app; it will no longer be activated on new instances but remains supported for existing users.

    Key Features

    • FSM COVID-19 Map: Displays COVID-19 impact data for locations covered by agents, tasks, and assets managed by the logged-in FSM manager. Visual alerts indicate locations with potential issues.
    • COVID-19 Global Health Data Set Application: Required to view the FSM COVID-19 map on the dashboard. This application updates global COVID-19 data nightly via scheduled jobs.
    • Interactive Map Controls: Zoom into locations, select task date ranges, and apply filters to display tasks, assets, agents, or reports on the map.
    • Map Filters:
      • Task: View tasks with details such as task number and description.
      • Assets: View assets installed or available at locations with company and asset details.
      • Agent: View agent names and mobile numbers, with links to agent details.
      • Reports: Access compliance reports linked to map areas.
    • Compliance Reports: Visual charts display agent compliance metrics, including:
      • My Non-Compliant Agents – number of agents not following safety protocols.
      • My Working Agents – agents currently working on tasks.
      • Task Compliance by my Agents – detailed breakdown of compliant vs. non-compliant tasks per agent.
      Clicking on chart elements reveals detailed lists of tasks and agents.

    How to Access and Use

    • Users with the wmmanager role can access the dashboard via Field Service > Safety Dashboard.
    • Install the COVID-19 Global Health Data Set application to enable the COVID-19 map features.
    • Use map icons and filters to explore data relevant to tasks, agents, and assets in your service area.
    • Leverage compliance reports to track and manage agent adherence to safety protocols effectively.

    Benefits for ServiceNow Customers

    This dashboard helps FSM managers proactively monitor health and safety compliance, manage risks associated with infectious diseases, and maintain operational continuity. The integration of real-time COVID-19 data with field service operations supports informed decision-making and enhances workforce safety management.

    Review the status of agents, tasks, and assets using the Field Service Management Covid19 map. Monitor the compliance reports of agents through the Field Service Safety dashboard.

    Important:
    Starting with the Xanadu release, the Field Service Safety dashboard is removed from the Emergency Exposure Management app. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    Users with the wm_manager role can use the Field Service Safety dashboard to monitor whether agents are compliant with the safety protocols of possible exposure to an infectious disease while performing tasks. The Covid19 map displays the impact of COVID-19 on the locations that are covered by the agents, tasks, and assets of an individual Field Service manager.

    To see the FSM Covid19 map on your Field Service Safety dashboard, install the free COVID-19 Global Health Data Set application.

    COVID-19 Global Health Data Set

    You can use the COVID-19 Global Health Data Set application to see the Field Service Management Covid19 map on your Field Service Safety dashboard. The application appears as an application in the instance navigation menu. It displays global COVID-19 information on request in the Field Service Safety dashboard. The COVID-19 Data Feed - pre-sync and COVID-19 Data Feed - sync central instance, Daily Data Collection scheduled jobs run every night to refresh the data.

    Using the Field Service Safety dashboard

    Navigate to Field Service > Safety Dashboard.

    Figure 1. Field Service Safety Dashboard with COVID-19 data
    Field Service Safety Map that displays COVID-19 alert locations by date range. A dashboard with task compliance by agents and the number of non-compliant agents, and working agents is displayed.

    Locations with alerts are listed on the FSM Covid19 map. Use the map controls as follows:

    • To zoom in to a location and its alerts, click the location icon (COVID-19 alert location marker. ).
    • To select a time period to review, use the Task Date Range at the top left.
    • To filter the information displayed on the map, click the layers icon (Layers icon to select filters.) on the top right and select your filters.

    Each icon displays the information in the following table.

    Table 1. Filters on the safety dashboard COVID-19 map
    Icon Description
    Task Tasks for the locations that are covered by the logged-in field service manager.
    • To display the task number and short description, click the task marker.
    • To review task details, click the task number.
    Assets The installed or available assets at the locations that are covered by the logged-in field service manager.
    • To display the name and company name of the asset, click the asset marker.
    • To review asset details, click the asset name.
    Agent Managed by the logged-in field service manager.
    • To display the agent's name and mobile number, click the agent marker.
    • To review agent details, click the agent name.

    Reports

    Managers can view the task compliance result of their agents based on the date, such as tasks performed by the agents in the last 30 days and so on. Click any area of a chart to see the corresponding records.
    Table 2. Safety dashboard report
    Chart Description
    My Non-Compliant Agents The number of agents who completed their tasks without following the safety protocols within the selected date range. Click the metrics to view the list of non-compliant tasks.
    My Working Agents The number of agents working on at least one task and reporting to the logged-in field service manager. Click the metrics to view the list of their compliant and non-compliant tasks.
    Task Compliance by my Agents The breakdown of compliant and non-compliant tasks by each agent within the selected date range. Click a section to view the list of tasks.