Extension points in Field Service Management

Use extension points to customize various configurations.

In the application navigator, enter sys_extension_point.list and click Enter to view the extension points used in the Field Service Management application.

You can create multiple implementations for each extension point and provide an order number for each implementation. The implementation that has the lowest order number is executed.

Extension points are available for the following configurations:

• Event type schedule entries
• Appointment booking

Table 1. Extension points for event type schedule entries

Extension Point Name	Description
AgentEventUtil	Customize the logic for event type schedule entries.
AgentScheduleUtil	Customize the logic for computing event time-off spans.

Table 2. Extension points for appointment booking

Extension Point Name	Description
sn_apptmnt_booking.AppointmentBookingAvailabilityExtPoint	Customize the logic to determine bookable appointment windows.
sn_apptmnt_booking.AppointmentBookingDaoExtPoint	Customize the logic used to create or update an appointment record.
sn_apptmnt_booking.AppointmentBookingImplExtPoint	Customize the logic to validate appointment data before an appointment is created.
sn_apptmnt_booking.AppointmentBookingUtilExtPoint	Customize logic to create a parameter map of appointment data which will be used to create and update appointment records.
sn_apptmnt_booking.AppointmentRescheduleCancelExtPoint	Customize logic used to determine whether appointments can be canceled or rescheduled.
sn_apptmnt_booking.AppointmentRESTHelperExtPoint	Customize logic for retrieving a list of date and time periods available for appointment booking.
sn_apptmnt_booking.AppointmentRecommendationExtPoint	Allows other applications to integrate appointment booking slot recommendation.
sn_apptmnt_booking.AppointmentBookingLockingUtilExtPoint	Acquire and release locks in Appointment Booking workflow.
sn_apptmnt_booking.AppointmentBookingVariablesExtensionPoint	Utilized by the Appointment API and Booking API to fetch Catalog_id for the task.
sn_apptmnt_booking.AppointmentEnableUnifiedUI	Enables the unified UI Calendar component for the specific task table extension.
sn_apptmnt_booking.AppointmentHolidayHelperExt	Calculates the lead time by taking into account holidays as indicated by the consider_holidays_in_leadtime setting in Appointment Booking service configuration.
sn_apptmnt_booking.AppointmentLeadTimeCalculation	Determines whether to consider or ignore the lead time for rescheduling an appointment, based on the ignore_lead_time_on_reschedule setting in the Appointment Booking service configuration.
sn_apptmnt_booking.use_unified_appt_widget	Allow other applications to use seismic appointment booking calendar.
sn_apptmnt_booking.AppointmentRecommendationExtPoint	Customize the proximity and recommendation criteria for recommending appointments.

Table 3. Extension points for template management

Extension Point Name	Description
sn_fsm_adv_tmp.FSMTemplateMgmntExtPoint	Customize the logic to enable the work order template to map information from source table to the appropriate fields in a work order.
sn_fsm_adv_tmp.FSMTableMapSourceIdentifier	Customize the logic to identify the source of a work order.

Table 4. Extension points for geofencing radius and distance

Extension Point Name	Description
OnsiteGeofenceConfig	Allows you to define default values for the geofence radius and geofence unit fields in the work order task.

Table 5. Extension points for heatmap color gradient

Extension Point Name	Description
Heatmap Gradient (sn_cmn_mo.HeatmapGradient)	Allows you to define the color gradient of the heatmap.

Table 6. Extension points for territory key performance indicators (KPIs)

Extension Point Name	Description
TerritoryIndicators(sn_fsm_tp.TerritoryIndicators)	Allows you to define the key performance indicators (KPIs) to analyze the performance of the territory. The configured indicators appear in the contextual side panel of the Field Service Territory Planning console.

Table 7. Extension points for planned work management

Extension Point Name	Description
sn_fsm_planned_wm.PWMScheduleSuppressionExtensionPoint	Customize the logic to validate when a schedule occurrence is suppressed.
sn_fsm_planned_wm.PWMScheduleEffectivityExtensionPoint	Calculates the request dues, next run times, and the effectivity based on the configurations or rules.
sn_fsm_planned_wm.PWMSourceRecordExtensionPoint	Derives the source specific fields like location, asset, CI, or IB based on the table associated to maintenance plan.
sn_fsm_planned_wm.PlannedWorkManagementExeExtensionPoint	Processes plan maintenance schedule outcomes like a work order.
sn_fsm_planned_wm.PWMScheduleStartExtensionPoint	Customize the effective start date of work plan schedule for different assets. When you configure a planned work schedule to start on a calculated date, the schedule starts on the effective start date calculated by the custom implementation of this extension point. Note: A default implementation is provided for this extension point. You can modify the default implementation as per you business requirements.
sn_fsm_planned_wm.TaskPlanTemplateOutputTasks	Customize CRUD operations for the tasks, cases, or incidents created from task plan templates linked to a work plan. For example, for a business unit of your organization, you can customize the extension point to create cases for a work plan and link them to schedule occurrences through a new field in the Cases record. For another business unit, you can customize the extension point to create cases and link them to the schedule occurrences through a new table.

Related topics

• Using extension points to extend application functionality
• Using scripted extension points in server-side scripts
• Using UI extension points in server-side UI macros
• Using client extension points in client-side UI scripting