Customer self service
Empower customers to manage their own information and updates. Enhance convenience and transparency by enabling customers to easily track the status of their work orders, view agent locations, and provide feedback, leading to a more efficient service experience.
Using overview
The Customer or Consumer Service Portal sends notifications to your customers through email and SMS, such as status of their work order tasks, agent's current location, and provide agent feedback.
Use Field Service Management Customer Experience to send notifications to your customers through email and SMS, such as status of their work order tasks, agent's current location, and provide agent feedback.