Field Service Demo Work Configuration components

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Field Service Demo Work Configuration components

    The Field Service Demo Work Configuration for Break fix (plugin com.snc.fsmmriscannerbreakfixworkconfig) provides a comprehensive demo workflow tailored for Field Service Work Configurations, specifically for MRI Scanner breakfix scenarios. This configuration includes multiple integral components such as tables, script includes, questionnaires, and work order summary templates that enable customers to explore and understand how work configurations operate within the Field Service Management environment.

    Show full answer Show less

    Key Components

    • Tables: A dedicated table named Work Order MRI Scanner Break fix task [wmmriscannerbreakfixtask] is installed. It stores detailed data related to the example workflow, supporting realistic demonstration of breakfix work orders.
    • Service Management Configuration: The configuration includes an example workflow labeled MRI Scanner Break fix, which models a typical breakfix process within Field Service Configuration.
    • Script Includes: Two script includes are installed to facilitate workflow operations:
      • MRIScannerBreakFixUtil: Contains utility functions for managing MRI Scanner breakfix workflows.
      • MRIScannerDAO: Handles database queries relevant to MRI Scanner breakfix use cases.

      Note: Both script includes are only available if the Break fix plugin is installed.

    • Field Service Questionnaire: A specific questionnaire titled MRI Scanner Break fix - Questionnaire is included to support data collection during the demo workflow, enhancing the configuration’s interactivity.
    • Work Order Summary Template: The configuration provides a Break fix - Field Service Work Order Summary template, which offers a structured summary of work orders within the example workflow.

    Practical Use for ServiceNow Customers

    By installing the Field Service Demo Work Configuration for Break fix plugin, ServiceNow customers gain access to a fully functional demo environment that illustrates how to configure and manage Field Service Work Configurations. This facilitates learning, testing, and customization of workflows related to equipment breakfix scenarios, such as MRI scanners. Customers can leverage the provided tables, scripts, questionnaires, and summary templates to accelerate their implementation and improve operational efficiency in Field Service Management.

    Several type of components like tables, script includes, and business rules are installed for Field Service Demo Work Configuration.

    Install the Field Service Demo Work Configuration for Break fix (com.snc.fsm_mri_scanner_breakfix_work_config) plugin for a Field Service Work Configurations demo workflow. For more information see Configuring Field Service Work Configurations.

    Tables

    Field Service Demo Work Configuration for MRI Scanner breakfix workflow adds the following table.
    Table 1. Table installed with Field Service Demo Work Configuration
    Table Description
    Work Order MRI Scanner Break fix task

    [wm_mri_scanner_break_fix_task]

    		 Stores the details about the example workflow for Work Configurations. This table is added when Field Service Demo Work Configuration for Break fix is installed.

    SM Configuration

    Field Service Demo Work Configuration for MRI Scanner breakfix workflow adds the following SM Configuration.
    Table 2. SM Configuration added with Field Service Demo Work Configuration
    SM Configuration Description
    MRI Scanner Break fix Field Service Configuration example workflow for MRI Scanner breakfix.

    Script includes

    Field Service Demo Work Configuration for MRI Scanner breakfix workflow adds the following script includes.
    Table 3. Script includes added with Field Service Demo Work Configuration
    Script includes Description
    MRIScannerBreakFixUtil Utility functions for handling MRI Scanner breakfix workflows.
    Note:
    This script include is available only if Field Service Demo Work Configuration for Break fix (com.snc.fsm_mri_scanner_breakfix_work_config) plugin is installed.
    MRIScannerDAO DAO file that contains queries to handle database operations for MRI Scanner breakfix use-cases.
    Note:
    This script include is available only if Field Service Demo Work Configuration for Break fix (com.snc.fsm_mri_scanner_breakfix_work_config) plugin is installed.

    Field Service Questionnaire

    Field Service Demo Work Configuration for MRI Scanner breakfix workflow adds the following questionnaire.
    Table 4. Field Service Questionnaire installed with Field Service Demo Work Configuration
    Field Service Questionnaire Description
    MRI Scanner Break fix - Questionnaire Field Service questionnaire for MRI Scanner breakfix demo workflow for Work Configurations.
    Note:
    The questionnaire is available only if Field Service Demo Work Configuration for Break fix (com.snc.fsm_mri_scanner_breakfix_work_config) plugin is installed.

    Work order summary template

    Field Service Demo Work Configuration for MRI Scanner breakfix workflow adds the following work order summary template.
    Table 5. Work order summary added with Field Service Demo Work Configuration
    Work order summary template Description
    Break fix - Field Service Work Order Summary Work order summary template for MRI Scanner breakfix example workflow for Work Configurations.
    Note:
    The questionnaire is available only if Field Service Demo Work Configuration for Break fix (com.snc.fsm_mri_scanner_breakfix_work_config) plugin is installed.