Change the time that determines whether an agent has acted

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Fine-tune the amount of time that determines whether an agent has acted when scheduled.

    Before you begin

    Role required: admin

    About this task

    The Agent Not Take Action flow is made up of three subflows that determine whether an agent acted when scheduled to based on the time values.

    Warning:
    Don’t change any values related to the conditions or check types. Doing so breaks the flows.

    Procedure

    1. Navigate to All > Process Automation > Flow Designer.
    2. Choose the subflow that you want to edit.

      • FSM wait for travel start.

      • FSM wait for work complete.

      • FSM wait for work start.

    3. Select the action Wait for 30 minute(s) after.
    4. Change the value from 30 to the new value.
    5. Select Save.