Completing work on the ServiceNow Agent mobile application

  • Release version: Zurich
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Completing work on the ServiceNow Agent mobile application

    The ServiceNow Agent mobile application empowers field service technicians and managers to efficiently manage work order tasks from any location. It supports comprehensive field service operations including task management, time tracking, inventory control, and communication, all optimized for mobile use to enhance productivity and responsiveness in the field.

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    Key Features

    • Time Sheets: Create and submit time sheets to log hours accurately for billing and reporting directly from the mobile device.
    • Personal Events: Schedule personal appointments to avoid conflicts with work tasks.
    • Create Tasks: Field technicians can add new work order tasks on the go if any work was missed initially.
    • Prioritizing Tasks: Plan daily schedules with detailed task information including client data and location.
    • Location Tracking: Share real-time location with customers and dispatchers to improve arrival estimates and monitor travel time.
    • Inventory Management: Locate, request, and transfer parts or tools, and record equipment usage for billing and inventory accuracy.
    • Equipment Handling: Check in/out equipment and report issues directly via the app.
    • Field Service Contractor Support: Enables contractor technicians and managers to view and manage assigned tasks through a dedicated mobile interface.
    • Crew Management: Add equipment to crews and manage crew members within the app.
    • Push Notifications: Receive and acknowledge updates on task assignments and related notifications to stay informed.
    • Sidebar Discussions: Facilitate communication with customers or peers while on site to resolve task-related questions.
    • Job Site Maps: Access maps and step-by-step directions to task locations for efficient navigation.
    • Linear Assets Management: Handle maintenance and inspection tasks for linear assets effectively.
    • Playbooks: Use guided workflows in the app to streamline task completion.
    • Virtual Conferencing: Schedule or start Zoom or Microsoft Teams meetings directly from the app for remote collaboration.
    • Knowledge Articles: Search and access relevant manuals, FAQs, and troubleshooting guides to aid task completion, including team status visibility.
    • Offline Capability: Download data locally to continue working without internet access and synchronize updates once reconnected.
    • Closing Tasks: Mark work order tasks as complete immediately after finishing the work.

    Practical Benefits for ServiceNow Customers

    With the ServiceNow Agent mobile application, field service teams gain a robust, mobile-first toolset that enhances operational efficiency, communication, and accuracy. It supports real-time updates, resource management, and customer engagement, all of which contribute to improved service delivery, faster task completion, and accurate billing. The offline mode and integration with virtual conferencing further ensure uninterrupted productivity regardless of location or connectivity.

    Field service technicians and managers use the ServiceNow Agent mobile application to manage their field service tasks from anywhere.

    Using overview

    Completing work order tasks on ServiceNow Agent can include one or more of the following activities.