Activate linear assets support in Field Service Management

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read

    • You can enable the Field Service Management application to support linear assets by activating the Enterprise Asset Management plugin (com.sn_eam) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they aren’t already installed.

    Before you begin

    Linear asset support for Field Service Management requires activation of the following plugins before you install Enterprise Asset Management.
    Field Service Management (com.snc.work_management)
    Enables you to manage work requests that are performed on location by field service agents. For more information, see Activate Field Service Management.
    Field Service with Service Locations (com.snc.fsm_service_locations)
    Enables you to view and select the linear assets on map.
    CSM and FSM Configurable Workspace Foundation (com.snc.uib.cwf_workspace)
    Enables you to create and manage work orders and work order tasks for linear assets.
    Dispatcher Workspace (com.snc.uib.fsm_dispatcher_workspace)
    Enables you to access and manage work orders and work order tasks for linear assets.
    Field Service Mobile (com.sn_fsm_mobile)
    Enables you to access the Agent mobile application to manage your work.
    Field Service Management Configurable Workspace (com.snc.uib.fsm_agent_workspace)
    Provides the components, lists, and forms to support Field Service Management on CSM Configurable Workspace.

    Role required: admin

    About this task

    The following items are installed with Enterprise Asset Management:
    • Properties
    • Business rules

    For more information, see Linear Assets Support properties.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Enterprise Asset Management plugin (com.sn_eam) using the filter criteria and search bar.

      You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

    3. Select Install to start the installation process.
      Note:
      When domain separation and delegated Admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
      You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.