Reassign a work order task to yourself on a mobile device

Reassign a work order task to yourself through the Field Service Contractor for mobile feature of the ServiceNow Agent application.

Before you begin

Role required: wm_ext_agent or wm_ext_manager

Procedure

1. Access your instance using the ServiceNow Agent mobile application.
2. On the My work navigation tab, tap My group tasks.
3. Select the work order task from the list.
4. Tap the more actions () icon.
5. Tap Assign to me.
   • If the work order task is successfully assigned, the message Assign to me successful is displayed.
   • If you are not available at the scheduled time, the following message appears: This agent is unavailable during scheduled time. Please select another agent or reschedule the time.

Result

The work order task is successfully assigned to yourself and can be accessed from the Open tasks screen. The Notification navigation tab shows a message confirming that the work order task has been reassigned to you.