Agent map symbols

The agent map shows your location, the tasks assigned to you for the current day, tasks that have been accepted, and other tasks that have not yet been assigned.

Task icons are color coded and display automatic sequence numbers indicating the order in which the dispatcher has scheduled the tasks initially.

Table 1. Task icons

Icon	Title	Description
	Agent	Your current location on the map.
	Assigned	Assigned tasks that have not yet been accepted.
	Accepted	Tasks that have been accepted or tasks that are in progress.
	Unassigned	Unassigned tasks that are awaiting dispatch. These tasks are available for an agent to accept to fill gaps in a schedule.
	Multiple tasks	Multiple tasks clustered by proximity. the ServiceNow system gathers tasks together by proximity into a cluster as you increase the altitude of the map view. Counters in the cluster icon indicate the number of tasks rolled up as the perspective changes.

Figure 1. Agent map