Disable external content URL

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read
  • Manage how external link metadata is used in your instance with Connect Chat.

    If the glide.ui.url.external.content system property isn't set to the recommended value of false, then Connect chat retrieves external link metadata in order to render richer content in messages with links to Youtube, news articles, images, etc.

    Ensure that the Glide Property glide.ui.url.external.content exists in the System Properties [sys_properties] table and is set to the value false. If the property does not appear in the table, add a new record.

    More information

    Attribute Description
    Configuration name glide.ui.url.external.content
    Configuration type System Properties (/sys_properties_list.do)
    Data type Boolean
    Recommended value false
    Default value <none>
    Fallback value false
    Category Validation, sanitization, and encoding
    Security risk
    • Severity score: 7.2
    • CVSS score: High
    • Security risk details: This could lead to Server Side Request Forgery (SSRF) attacks.
    Dependencies and prerequisites None
    References Connect Chat