Activating a VPN service

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • For all VPN requests, including provisioning, modifications, or general questions, use the Service Catalog VPN Request form.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to .
    2. Select the Automation Store tab.
    3. Use tree on the left to navigate to All automations > Service catalog > Cloud Infrastructure.
    4. Select VPN Requests
    5. Select the appropriate VPN request type.
    6. Answer the questions.
      Questions vary depending on the request type selected.
    7. Click Submit.

    Result

    Once your request is submitted, ServiceNow will work with your network engineer(s) to test and validate that the VPN is successfully passing traffic. To ensure that your questions are answered in a timely manner, please address VPN-related questions during this process.