Field Service Management

The ServiceNow® Field Service Management application enables you to manage work orders and related tasks, resources, skills, assets, and locations. Use this application to dispatch work order tasks and agents to the customer location for performing any kind of field work, such as install, repair, or maintain equipment.

Explore Learn about how managers, dispatchers, technicians, customers, and agents use Field Service Management.	Configure Plan and configure your implementation.	Integrate Extend Field Service Management capabilities by integrating with other applications.
Use Manage work tasks performed on location. Collaborate between operations, field resources, and customers through mobile channels.	Reference Get details about components like tables, roles, properties, and fields.	AnalyzeAccess preconfigured dashboards with actionable data visualizations to monitor and improve your service.
	AutomateUse Now Assist for FSM to enhance user productivity and efficiency through proactive experiences using generative AI.

Additional resources

• Learn more about what's new and changed in this release at Field Service Management release notes.
• Log in to your ServiceNow account and find additional information about implementing and deploying Field Service Management features at Best Practices Library.
• Connect with other Field Service Management users in the FSM community forum.
• Work with an implementation specialist to streamline your Field Service Management setup process. To learn more, see ServiceNow Impact.
• Access ServiceNow Field Service Management training program and certification to learn more about Field Service Management features and implementation.