Generate multiple stories at once in EAP using ServiceNow Otto

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Breakdown epics and features into stories using the ServiceNow Otto panel in the Enterprise Agile Planning (EAP) workspace. Based on the work item details, ServiceNow Otto generates stories.

    Before you begin

    Important:
    This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see Now Assist skills, agents, and agentic workflows on by default.
    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

    Role required: sn_apw_advanced.eap_user or sn_apw_advanced.eap_read_only, with now_assist_panel_user

    If you have custom roles that require access to this skill, update the ACLs for those roles that require access. For more information, see Implement access control in Now Assist AI agents.

    About this task

    Procedure

    1. Navigate to Workspaces > Strategic Planning Workspace > Enterprise Agile Planning.
    2. From the Agile structure section of the navigation panel, choose your EAP team that has an epic or feature as its work item type.
    3. From the Backlog or Planning board pages, select an epic or a feature for which you want to create stories.
      The work item details are displayed in the side panel.
    4. From the side panel, select Full details.
    5. From the work item header, select Create stories to open the ServiceNow Otto panel and trigger the Create stories agentic workflow.
      The AI agent generates story recommendations based on the context available within the epic or feature.
    6. Go through the story recommendations and choose to confirm, combine, split, remove any of the stories, suggest modifications, or create more stories.
      Tip:
      While ServiceNow Otto is working on the story recommendations for the current work item, you can start a new chat to create stories for another epic or feature. Select New chat () from the ServiceNow Otto panel header. You can switch between chats by selecting All chats ().
    7. You can iterate on any of these actions and when you’re satisfied with the recommendations, enter Save.
      ServiceNow Otto creates stories with the confirmed recommendations. The newly created stories are displayed in the Stories tab of the epic or feature details page.