ServiceNow Otto skills for EAP
Summarize
Summary of ServiceNow Otto skills for EAP
ServiceNow Otto skills integrated within the Enterprise Agile Planning (EAP) application empower product managers, portfolio managers, and agile teams to streamline the creation, refinement, and tracking of epics and user stories. These AI-driven capabilities accelerate agile planning activities, enhance backlog quality, and provide real-time insights into epic health.
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Key Features
- Epic Health Assessment: Automatically evaluate the health of an epic across six risk dimensions—story health, blocked stories, dependencies, progress, timeline, and ownership. The feature uses a simple red, yellow, or green status with clear, plain-English explanations. Portfolio managers can access this assessment via the Epic status button on the epic record page, receiving a consolidated risk overview without manual reviews.
- Quick Story Generation: Generate complete user stories instantly from an epic by providing one or two lines of context. This skill produces a story title, description, and acceptance criteria that can be edited inline before saving directly to the epic’s related list. It reduces manual effort, ensures story consistency, and keeps team members focused on delivery.
- Acceptance Criteria Generation: Automatically create clear, comprehensive, and testable acceptance criteria for user stories. Product managers can review and refine these AI-suggested criteria to ensure they meet story requirements, improving backlog quality and speeding up planning without manual drafting.
- Create Stories Agentic Workflow: An interactive conversational AI process that reviews epic or feature descriptions, suggests story recommendations, incorporates user feedback, and saves validated stories. This workflow enhances story quality and collaboration through iterative refinement.
Key Outcomes
- Accelerated epic and user story creation, reducing planning cycle times.
- Improved clarity and consistency of acceptance criteria, leading to cleaner backlogs and better testing readiness.
- Enhanced visibility into epic risks and progress, enabling portfolio managers to take proactive actions.
- Streamlined collaboration between product managers and agile teams through AI-powered workflows that maintain human oversight.
Use ServiceNow Otto skills to accelerate epic and story creation, refine acceptance criteria, and monitor epic health in Enterprise Agile Planning (EAP).
Skills
The EAP application includes ServiceNow Otto skills and features. These enable product managers, portfolio managers, and agile teams to streamline epic and story creation, refinement, and tracking.
- Assess the status of an epic using ServiceNow Otto
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Use ServiceNow Otto to automatically evaluate epic health across six risk dimensions: story health, blocked stories, dependencies, progress, timeline, and ownership. The skill returns a red, yellow, or green status with plain-English reasoning, giving portfolio managers a consolidated risk view without manually reviewing stories, timelines, and assignments.
Trigger the skill by selecting the Epic status button on the epic record page. The assessment is displayed in an AI-generated summary card at the top of the Details tab.
- Quick story generation
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As a product manager or agile team member, generate complete user stories directly from an epic using the Quick story generation skill, without lengthy conversations or manual authoring. This AI feature removes the friction of story creation so your team can focus on delivery.
To generate a story, open an epic and select Generate Story from the Stories related list. Enter one or two lines of context to guide ServiceNow Otto, then select Generate. ServiceNow Otto generates a story title, description, and acceptance criteria based on the epic and your input. Review and refine all fields inline before saving the story directly to the epic's related list.
By using the Quick story generation skill, you can:- Create well-structured stories instantly, reducing the time and effort spent on manual story authoring.
- Generate complete stories including title, description, and acceptance criteria, maintaining consistency across your backlog.
- Maintain full control with inline editing of all AI-generated fields before saving, preserving human oversight throughout the process.
- Generate acceptance criteria skill
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As a product manager, generate clear, comprehensive, and testable acceptance criteria for your user stories, instead of spending hours writing and refining them manually.
Review and refine the suggested options to verify they meet your story requirements without slowing down planning. By helping you streamline generating acceptance criteria as a process, this skill helps save time, improve quality, and speed up delivery with cleaner backlogs and better collaboration.
- Create stories agentic workflow
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Use the Create stories AI agentic workflow, powered by ServiceNow Otto, to generate high-quality stories for planning items through an interactive, conversational process. The agent reviews an epic or feature description, proposes story recommendations, and refines them based on your feedback before saving validated stories to the epic.