Connect an EAP team with CWM

  • Release version: Australia
  • Updated July 7, 2026
  • 1 minute to read

    • Establish a connection to CWM by setting your EAP team's Agile tool to Collaborative Work Management.

    Before you begin

    Ensure that Application Scope of your ServiceNow instance is set to Strategic Planning.

    Role required: sn_apw_advanced.eap_admin

    Procedure

    1. Navigate to Workspaces > Strategic Planning Workspace.
    2. From the Settings menu, select Enterprise Agile Planning > Agile structure.
    3. Select an EAP team that you want to connect with CWM.
    4. Set the Team agile tool field to Collaborative Work Management.
      Setting Team Agile tool to Collaborative Work Management for an EAP Team.
    5. Select Save.

    Result

    • Collaborative Work Management is displayed underneath this team in EAP.

      EAP team connected to Collaborative Work Management.

    • A Space and Board are created for this team in Collaborative Work Management.

      EAP team's Space and Board in CWM.

    • The Backlog and Hierarchy tabs remain available for this team in EAP, but the Start Sprint and Complete Sprint options are no longer available there. Start and complete sprints from the Collaborative Work Management Board instead.

    What to do next

    Navigate to Workspaces > Collaborative Work Management to start managing this team's work. To learn more, see Managing work using Boards in CWM and Sprint planning in CWM.