AI skills for Next Experience for Demand Management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • ServiceNow Otto for Strategic Portfolio Management provides AI-powered skills for demand records that help you quickly understand demand details and refine records. These skills improve planning efficiency and support informed decision-making.

    Demand summarization

    The demand summarization skill reviews the fields and related lists of a demand record and helps generate a clear executive summary. Use this skill to quickly understand the key details of a demand without reviewing individual fields, comments, and work notes. You can trigger the skill by selecting the Summarize button in AI Overview.

    The generated summary is displayed in a summary card. You can copy the summary for further use.

    For more information on, see Summarize demands with the demand summarization skill.

    Executive summary generated by AI.

    Similar record identification

    The identify similar records skill enables you to find demand records that are contextually similar to your demand. This skill helps reduce duplicate demands and improves planning efficiency.

    This skill uses the name, description, and business case content of a demand to look for contextual similarity with other demand records using AI search. The skill identifies demands with a minimum 85% similarity threshold, excluding outdated and irrelevant records. You can trigger the skill by selecting the Identify similar demands button on the demand record page.

    The similar demand records are displayed in a top banner and in the Similar Demands tab. This skill improves visibility into related initiatives, and enhances decision-making for demand users.

    For more information, see Identify similar records using AI.

    List of similar records identified by AI.

    Refine records

    The refine record skill improves demand quality by enabling AI-assisted text refinement directly within the text fields of demand records. You can elaborate on a brief description or shorten lengthy content without losing key information. This feature helps verify demands are clear, complete, and actionable from the start.

    The skill considers other fields in the demand form to generate contextually relevant content. It reduces rework caused by missing or unclear information and helps demand managers create well-structured records more efficiently.