Importing and exporting issues between Agile Development 2.0 and Jira
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Summary of Importing and exporting issues between Agile Development 2.0 and Jira
This guide explains how to import and export issues between ServiceNow Agile Development 2.0 and Jira, emphasizing the importance of configuring team integration settings for Jira projects. It covers how epics and stories synchronize across both platforms, maintaining relationships, attachments, comments, and assignment details.
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Importing to Agile Development 2.0 from Jira
- Creating an epic or story in Jira results in corresponding epics or stories in Agile Development 2.0, assigned according to configured team integration settings.
- The story-epic relationship from Jira is preserved in Agile Development 2.0.
- The Assigned To field syncs only if the Jira user’s email matches a user in Agile Development 2.0.
- Only fields defined in the field map are imported; default mapping details are available in the configuration documentation.
- Attachments and comments added in Jira are imported into Agile Development 2.0, with comments appearing as work notes and images as attachments.
- Issue deletions in Jira will delete corresponding Agile Development 2.0 records if the Can Delete permission is enabled on the relevant tables.
- Sprints started in Jira are created in Agile Development 2.0 if the Jira board is configured in team integration settings.
Exporting from Agile Development 2.0 to Jira
- Creating epics and stories in Agile Development 2.0 exports them to Jira projects based on team integration settings.
- Relationships between stories and epics are retained in Jira.
- Updates to the Assigned To field in Agile Development 2.0 sync to Jira.
- Attachments and work notes in Agile Development 2.0 are exported to Jira as attachments and comments respectively.
- Changing the assignment group of a story in Agile Development 2.0 causes the issue to be recreated in the corresponding Jira project.
- Sprints created in Agile Development 2.0 export to Jira only if the Jira board is configured in the integration settings.
- Note that Jira state transition rules can cause export sync failures if Agile Development 2.0 updates violate Jira’s workflow constraints (e.g., skipping required intermediate states).
Understand the workflow for the import and export of issues between Agile Development 2.0 and Jira.
To export and import issues between Agile Development 2.0 and Jira, you must complete the team integration settings for your Jira projects.
Importing to Agile Development 2.0 from Jira
- When you create an issue of type epic in a Jira project, an epic is created for the assignment group according to the team integration settings that you configured.
- When you create an issue of type story in a Jira project, a story is created for the
assignment group according to the team integration settings that you configured.
- The relationship between the story and its epic is retained as it is in Jira.
- The Assigned To field in the story displays the user from Jira, only if a user with the same email address is found in Agile Development 2.0.
- Only the fields that are defined in the field map are retained in the story or epic. For details of the default mapping configuration, see Default mapping configuration between Agile Development 2.0 and Jira.
- When you add an attachment to an issue in Jira, the same attachment is added to the corresponding story or epic in Agile Development 2.0.
- When you add comments for an issue in Jira, they are updated in the Work notes field of the story or epic in Agile Development 2.0, based on the map configuration.Note:The images added in the comments appear as attachments.
- When you delete an issue in Jira, the corresponding record is deleted in Agile Development 2.0.Note:To delete records in Agile Development 2.0, set the Can Delete field to true in the Application access of the respective tables. For details, see Table design and runtime settings.
- When you start a sprint in Jira, a sprint is created for the assignment group in Agile Development 2.0, if the Jira board is configured in the team integration settings.
Exporting from Agile Development to Jira
- When you create an epic for an assignment group, it is exported to the project in Jira according to the team integration settings that you configured.
- When you create a story for an assignment group, it is exported to the project in Jira
according to the team integration settings that you configured.
- The relationship between the story and its epic is retained in Jira.
- Updates to the Assigned To field in the ServiceNow platform is exported to Jira.
- When you add an attachment to a story or an epic, the same attachment is added to the corresponding issue in Jira.
- When you add work notes to a story or an epic, they are updated in the corresponding issue in Jira as comments.
- When you update the assignment group of an existing story in Agile Development 2.0, the issue is recreated in the Jira project that is associated with the updated assignment group.
- When you create a sprint for an assignment group in Agile Development 2.0, it is exported to Jira only if you configured the Jira board in the team integration settings.Note:If your Jira instance has state transition rules, the export sync from Agile Development 2.0 to Jira might fail. For example, if a transition rule in Jira restricts a story or work item from moving directly to a Complete state without first passing through an In Progress state, and the story is marked Complete without that intermediate step, the sync fails.