Accelerator catalog

This is a complete Impact Accelerator catalog that combines the Architecture, Strategy, Technical, and Optimization sub-catalogs.

Consumption model

According to your Impact package, Guided or Total, you may consume a fixed number of Accelerators simultaneously.

Table 1. Total concurrent Accelerators per Impact package and sub-catalog

Package	Total concurrent Accelerators	Concurrent consumption per sub-catalog
		Strategy	Architecture	Technical	Optimization
Total	Seven	Two	Two	Two	One
Guided	One at a time across one catalog
Strategic Value Add-On	Two per add-on	Two
Platform Governance Add-On	Two per add-on		Two
Platform Optimization Add-On	One				One

Note:

• Refer to Release Notes and Upgrades to identify the most recently added or updated Accelerators.
• The Impact team shall be scheduled based on resource availability.

Accelerators available in each package

Accelerator outputs and formats have common standardized features, but may differ from package to package. Not all Accelerators are available for each package. The Accelerators and available feature levels are denoted by these symbols:

• ✓ = Common standardized feature set
• = Includes unique accelerator-specific features
• = Includes additional unique accelerator-specific features

Restricted and protected environments

As part of our mission to continually deliver the best customer experience and as part of the evolution of the Impact packages, certain Impact deliverables, Impact Accelerators, or other Impact components require supplemental terms and conditions because of the manner in which they operate.

U.S. Public Sector (USPS)

The US Public Sector Accelerators provide U.S. Public Sector customers an option to leverage aspects of these Accelerators without the need to accept the supplemental terms or in scenarios in which an environment may have serviceability restrictions.

Accelerators that offer USPS specific versions are indicated in the specific sub-catalog.

Architecture Accelerators

Architecture Accelerators provide a foundational understanding of business outcome maturity with targeted recommendations on what to tackle next to unlock further value from the platform.

Accelerators that offer USPS specific versions are indicated as such in the sub-catalog. See the Accelerator catalog for additional information.

Table 2. Architecture Accelerator sub-catalog

Accelerator	Guided package	Guided +Platform Governance	Advanced package	Total package		Integrated Success	On-Demand
Architecture Blueprint		✓	✓
Artificial Intelligence Readiness Assessment		✓	✓	✓		✓
CSDM Data Modeling		✓	✓	✓		✓
CSDM Maturity Assessment		✓	✓	✓		✓
Data Management and Governance		✓	✓	✓		✓
Design Review​		✓	✓
Health Assessment						✓
Integration Strategy		✓	✓			✓
Multi-instance Topologies		✓	✓	✓		✓
Release and Deployment Advisory for Pro-code Development		✓	✓	✓		✓
Technical Governance		✓	✓	✓		✓
UX: Build a Foundation for Better Experiences	✓	✓	✓	✓		✓
UX: Catalog Request Experience Review		✓	✓	✓		✓
UX: Design for Employee Center		✓	✓	✓		✓
UX: Optimize Your Portal with Usage Insights		✓	✓	✓		✓
UX: Portal Experience Review		✓	✓	✓		✓
UX: Taxonomy Design or Review		✓	✓	✓		✓
UX: Virtual Agent Experience Design or Review	✓	✓	✓	✓		✓

Note:

The UX: Virtual Agent Experience Design or Review accelerator is available for Impact  Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages

Strategy Accelerators

Use Strategy Accelerators to go deeper on organizational and governance best practices with the ServiceNow platform and upskill your team to maintain business performance and drive success.

Accelerators that offer USPS specific versions are indicated as such in the sub-catalog. See the Accelerator catalog for additional information.

Table 3. Strategy Accelerator sub-catalog

Accelerator	Guided package	Guided +Strategic Value	Advanced package	Total package	Integrated Success	On-Demand
Adopt AI Governance		✓	✓	✓	✓
Center of Excellence & Innovation Design​		✓	✓
Center of Excellence and Innovation Maturity Assessment Accelerator		✓	✓	✓	✓
Champion Engagement		✓	✓
Citizen Development Program Design		✓	✓	✓	✓
CoEI Influencing Funding Strategy		✓	✓	✓	✓
CSM - Maturity Assessment		✓	✓	✓	✓
Develop Partner Strategy​		✓	✓
Foundations of AI Governance		✓	✓	✓	✓
HRSD Maturity Assessment		✓	✓	✓	✓
IRM Maturity Assessment		✓	✓	✓	✓
ITOM Maturity Assessment		✓	✓	✓	✓
ITSM Maturity Assessment		✓	✓	✓	✓
LSD Maturity Assessment		✓	✓	✓	✓
OCM: Preparing for Change		✓	✓	✓	✓
OCM: Reinforcing and Sustaining Change		✓	✓	✓	✓
On-Demand Value Report	✓	()
Portfolio Governance​		✓	✓	✓	✓
PPM Maturity Assessment		✓	✓	✓	✓
SAM Maturity Assessment		✓	✓	✓	✓
Stakeholder Path to Value		✓	✓	✓	✓
Strategy Governance​		✓	✓	✓	✓
Success Readiness Assessment (SRA)		✓	✓	✓	✓
Value Potential		✓	✓	✓	✓
Vision and Strategy		✓	✓	✓	✓

Note:

The Stakeholder Path to Value accelerator is also available for Guided+Platform Governance customers.

Technical Accelerators

Technical Accelerators accelerate usage and adoption of specific platform and product capabilities via applied demonstrations, personalized coaching, and best practices. The Accelerators are delivered by the Impact Squad and technical consultants, as necessary.

Accelerators that offer USPS or SPP-AU specific versions are indicated as such in the sub-catalog. See the Accelerator catalog for additional information.