Accelerator catalog

  • Release version: Australia
  • Updated March 12, 2026
  • 7 minutes to read

    • This is a complete Impact Accelerator catalog that combines the Architecture, Strategy, Technical, and Optimization sub-catalogs.

    Consumption model

    According to your Impact package, Guided or Total, you may consume a fixed number of Accelerators simultaneously.

    Table 1. Total concurrent Accelerators per Impact package and sub-catalog
    Package Total concurrent Accelerators Concurrent consumption per sub-catalog
    Strategy Architecture Technical Optimization
    Total Seven Two Two Two One
    Guided One at a time across one catalog
    Strategic Value Add-On Two per add-on Two
    Platform Governance Add-On Two per add-on Two
    Platform Optimization Add-On One One
    Note:
    • Refer to Release Notes and Upgrades to identify the most recently added or updated Accelerators.
    • The Impact team shall be scheduled based on resource availability.

    Accelerators available in each package

    Accelerator outputs and formats have common standardized features, but may differ from package to package. Not all Accelerators are available for each package. The Accelerators and available feature levels are denoted by these symbols:
    • ✓ = Common standardized feature set
    • Green check mark icon = Includes unique accelerator-specific features
    • Blue plus sign icon = Includes additional unique accelerator-specific features

    Architecture Accelerators

    Architecture Accelerators provide a foundational understanding of business outcome maturity with targeted recommendations on what to tackle next to unlock further value from the platform.

    Accelerators that offer USPS specific versions are indicated as such in the sub-catalog. See the Accelerator catalog for additional information.

    Table 2. Architecture Accelerator sub-catalog
    Accelerator Guided package Guided +Platform Governance Advanced package Total package Integrated Success On-Demand
    Architecture Blueprint ✓ ✓ Green check mark icon Green check mark icon
    Artificial Intelligence Readiness Assessment ✓ ✓ ✓ ✓
    CSDM Data Modeling ✓ ✓ ✓ ✓
    CSDM Maturity Assessment ✓ ✓ ✓ ✓
    Data Management and Governance ✓ ✓ ✓ ✓
    Design Review​ ✓ ✓ Green check mark icon Green check mark icon
    Health Assessment Green check mark icon Blue plus sign icon Blue plus sign icon
    Integration Strategy ✓ ✓ Green check mark icon Green check mark icon
    Multi-instance Topologies ✓ ✓ ✓ ✓
    Release and Deployment Advisory for Pro-code Development ✓ ✓ ✓ ✓
    Technical Governance ✓ ✓ ✓ ✓
    UX: Build a Foundation for Better Experiences ✓ ✓ ✓ ✓ ✓
    UX: Catalog Request Experience Review ✓ ✓ ✓ ✓
    UX: Design for Employee Center ✓ ✓ ✓ ✓
    UX: Optimize Your Portal with Usage Insights ✓ ✓ ✓ ✓
    UX: Portal Experience Review ✓ ✓ ✓ ✓
    UX: Taxonomy Design or Review ✓ ✓ ✓ ✓
    UX: Virtual Agent Experience Design or Review ✓ ✓ ✓ ✓ ✓
    Note:
    The UX: Virtual Agent Experience Design or Review accelerator is available for Impact  Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages

    Strategy Accelerators

    Use Strategy Accelerators to go deeper on organizational and governance best practices with the ServiceNow platform and upskill your team to maintain business performance and drive success.

    Accelerators that offer USPS specific versions are indicated as such in the sub-catalog. See the Accelerator catalog for additional information.

    Table 3. Strategy Accelerator sub-catalog
    Accelerator Guided package Guided +Strategic Value Advanced package Total package Integrated Success On-Demand
    Adopt AI Governance ✓ ✓ ✓ ✓
    Center of Excellence & Innovation Design​ ✓ ✓ Green check mark icon Green check mark icon
    Center of Excellence and Innovation Maturity Assessment Accelerator ✓ ✓ ✓ ✓
    Champion Engagement ✓ ✓ Green check mark icon Green check mark icon
    Citizen Development Program Design ✓ ✓ ✓ ✓
    CoEI Influencing Funding Strategy ✓ ✓ ✓ ✓
    CSM - Maturity Assessment ✓ ✓ ✓ ✓
    Develop Partner Strategy​ ✓ ✓ Green check mark icon Green check mark icon
    Foundations of AI Governance ✓ ✓ ✓ ✓
    HRSD Maturity Assessment ✓ ✓ ✓ ✓
    IRM Maturity Assessment ✓ ✓ ✓ ✓
    ITOM Maturity Assessment ✓ ✓ ✓ ✓
    ITSM Maturity Assessment ✓ ✓ ✓ ✓
    LSD Maturity Assessment ✓ ✓ ✓ ✓
    OCM: Preparing for Change ✓ ✓ ✓ ✓
    OCM: Managing Change ✓ ✓ ✓ ✓
    OCM: Reinforcing and Sustaining Change ✓ ✓ ✓ ✓
    Portfolio Governance​ ✓ ✓ ✓ ✓
    PPM Maturity Assessment ✓ ✓ ✓ ✓
    ServiceNow Governance ✓ ✓
    SAM Maturity Assessment ✓ ✓ ✓ ✓
    Staffing and Roles Review​ ✓ ✓ ✓ ✓
    Stakeholder Path to Value ✓ ✓ ✓ ✓
    Strategy Governance​ ✓ ✓ ✓ ✓
    Success Readiness Assessment (SRA) ✓ ✓ ✓ ✓
    Vision and Strategy ✓ ✓ ✓ ✓
    Note:
    The Stakeholder Path to Value accelerator is also available for Guided+Platform Governance customers.

    Technical Accelerators

    Technical Accelerators accelerate usage and adoption of specific platform and product capabilities via applied demonstrations, personalized coaching, and best practices. The Accelerators are delivered by the Impact Squad and technical consultants, as necessary.

    Accelerators that offer USPS or SPP-AU specific versions are indicated as such in the sub-catalog. See the Accelerator catalog for additional information.

    Table 4. Technical Accelerator sub-catalog
    Accelerator Guided package Guided+Strategic Value Guided+Platform Governance Advanced package Total package Integrated Success On-Demand
    Access to Experts ✓ ✓ ✓ ✓ ✓
    Extend Your AI Search ✓ ✓ ✓ ✓ ✓ ✓
    Extend Your Employee Center to Pro ✓ ✓ ✓ ✓ ✓ ✓
    Health Assessment – Guided ✓ ✓ ✓
    Introduction to CMDB: Ingestion ✓ ✓ ✓ ✓ ✓ ✓
    Introduction to Instance Observer-Guided ✓ ✓ ✓
    Introduction to Instance Readiness Assessment ✓ ✓ ✓
    Introduction to ServiceNow Vault ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart your AI Control Tower: Foundations ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your AI Control Tower: AI Lifecycle ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your AI Data Explorer ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your AI Search ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your AI Agent Studio ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your AI Agents for CSM ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your AI Agents for ITSM ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your App Engine ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Automated Testing ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your CMDB ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your CSDM: Crawl ✓ ✓ ✓
    Jumpstart Your CSDM: Foundation ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your CSDM for Service Operations ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your CSM Configurable Workspace ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Database Management ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Data Privacy ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Digital Product Release ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Employee Center ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Employee Journey Management ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Enterprise Architecture Workspace ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Event Management ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your External Content Connectors ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your GenAI ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your HR Case and Knowledge ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Issue Auto Resolution ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Impact Platform Health ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Integration Hub ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your ITOM Discovery ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Knowledge Management ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Workflow Automation: Flows ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Major Incident Management ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Migration of Platform Analytics ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Modern Change Management ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Multi-lingual Virtual Agent ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Natural Language Understanding ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Now Assist in Virtual Agent ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Now Assist for Creator ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Now Assist in Document Intelligence ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Now Assist Skill Kit ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Now Mobile for Employees ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Platform Analytics ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Predictive Intelligence ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Process Mining ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Service Mapping ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Software Asset Management ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Strategic Portfolio Management - Project Workspace ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart your Service Operations Workspace ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your ServiceNow AI Journey ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Strategic Portfolio Management - Collaborative Work Management ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Strategic Portfolio Management – Planning Workspace ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Strategic Portfolio Management – Resource Management Workspace ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Subscription Management ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Success Dashboard ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Task Intelligence ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Upgrade​ ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Virtual Agent​ ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Walk-up Experience ✓ ✓ ✓ ✓ ✓ ✓
    Jumpstart Your Workflow Automation: Playbooks ✓ ✓ ✓ ✓ ✓ ✓
    TuneUp Your AI Search ✓ ✓ ✓ ✓ ✓ ✓
    TuneUp Your CMDB​ ✓ ✓ ✓ ✓ ✓ ✓
    TuneUp Your Employee Center ✓ ✓ ✓ ✓ ✓
    TuneUp Your Hardware Asset Management ✓ ✓ ✓ ✓ ✓ ✓
    TuneUp Your IT Asset Management ✓ ✓ ✓ ✓ ✓ ✓
    TuneUp Your ITOM Discovery ✓ ✓ ✓ ✓ ✓ ✓
    TuneUp Your Now Assist in Virtual Agent ✓ ✓ ✓ ✓ ✓ ✓
    TuneUp Your Platform Analytics ✓ ✓ ✓ ✓ ✓ ✓
    TuneUp Your Software Asset Management ✓ ✓ ✓ ✓ ✓ ✓
    TuneUp Your Security​ ✓ ✓ ✓ ✓ ✓ ✓
    TuneUp Your Virtual Agent - Assessment ✓ ✓ ✓ ✓ ✓ ✓
    TuneUp Your Virtual Agent – NLU (Natural Language Understanding) ✓ ✓ ✓ ✓ ✓ ✓
    TuneUp Your Virtual Agent – Performance Monitoring ✓ ✓ ✓ ✓ ✓ ✓