Now Assist for Vault
Summarize
Summary of Now Assist for Vault
Now Assist for Vault is a ServiceNow feature designed to simplify common tasks related to data management in Vault environments. It enables users to generate custom data patterns, verify role access for encrypted columns, and schedule data discovery jobs, streamlining workflows by reducing the need to access multiple systems.
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Key Features
- Generative AI Skills: Allows users to leverage AI to generate data patterns and enhance data-related operations.
- Agentic AI Skills: Supports autonomous AI capabilities to assist with Vault tasks.
- Role Access Checks: Facilitates verification of user permissions on encrypted data columns.
- Scheduling Data Discovery: Enables automation of data discovery job scheduling for efficient data analysis.
Availability and Restrictions
AI model providers and features in Now Assist for Vault may not be available in all regions or environments. Customers in specific data centers, such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected, self-hosted instances, or other restricted environments, may experience limited access. Additionally, some AI capabilities are not offered in regulated markets. Customers should consult the relevant ServiceNow Knowledge Base articles for current availability and updates.
Data Handling and Compliance
Data processed through Now Assist for Vault is transferred from customer instances to centralized ServiceNow environments, potentially across different geographic regions and third-party cloud providers like Microsoft Azure. ServiceNow manages this data under strict internal policies and compliance protocols. Customers have the option to opt out of data collection used for improving AI models and ServiceNow technologies.
AI Use Considerations
Since Now Assist for Vault utilizes AI and machine learning, outputs may not always be fully accurate or appropriate for every use case. Customers are advised to rigorously test and evaluate AI-generated results, apply human oversight, and avoid exclusive reliance on AI for critical decision-making, especially in sensitive sectors such as healthcare, finance, legal, and security. Compliance with ServiceNow’s AI Acceptable Use Policy is required.
Support Resources
ServiceNow provides multiple resources to assist customers with Now Assist for Vault, including the ServiceNow Community, Developer Portal, Impact platform, ServiceNow University, Best Practices guidance, ServiceNow Partners, Store, and Support channels. These resources can help troubleshoot issues, share knowledge, and optimize the use of Now Assist for Vault.
With Now Assist for Vault, you can generate custom data patterns, check role access for an encrypted column, and schedule data discovery jobs. Now Assist for Vault can make it easier for you to perform common tasks without going to multiple systems.
Get started
- Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
ServiceNow Community
- ServiceNow Community
Developer
- developer.servicenow.com
Impact
- http://impact.servicenow.com
ServiceNow University
- ServiceNow University
Best Practices
- Best Practices
Partner
- https://www.servicenow.com/partners.html
- http://servicenow.com
ServiceNow Store
- http://servicenow.com
Support
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.