A close-up of a server Description automatically generated With ServiceNow’s SPMT solution, you can build organizational agility, delivering work across the enterprise that is aligned with strategic outcomes —even in today’s disruption-prone environment. With ServiceNow’s SPMT solution, you can build organizational agility, delivering work across the enterprise that is aligned with strategic outcomes — even in today’s disruption- prone environment. Strategic Portfolio Management for Telecommunications In today’s fast-paced telecommunications environment, the demand for seamless connectivity has surged due to the adoption of new digital tools and strategies, IoT, the ongoing push for 5G rollouts, and more. Telecom companies are expanding their ecosystems to meet global connectivity needs, which requires them to manage numerous programs and projects simultaneously. Major telecom initiatives, such as fiber deployment contracts, network scaling, wireless site development, and 5G implementation require effective collaboration tools to coordinate efforts both within the organization and with external partners. With so many moving parts, it can be challenging to keep everything on track and ensure that goals are met. Most projects involve complex technologies and operate under tight timelines and budget constraints, all while facing high expectations for timely delivery and cost efficiency. Telecom leaders often struggle to make quick, informed decisions due to a lack of reliable data from multiple systems. Additionally, getting the right resources to manage specialized technology can lead to slow project delivery. Multiple vendors, siloed work, and contractual disputes can affect project quality and efficiency. Deliver business outcomes with confidence With ServiceNow’s Strategic Portfolio Management for Telecommunications (SPMT), we help break down the barriers between technology and business. SPMT enables telco stakeholders to fund what matters most, build a roadmap to guide investments, communicate plans, and see work in the context of strategic initiatives. Teams get the flexibility to work in the manner and methodology most appropriate for them while remaining aligned with business objectives. SPMT provides purpose-built project templates to accelerate time-to-market by offering pre-configured workflows that simplify complex network deployment processes. The templates enhance operational efficiency by streamlining tasks, reducing redundancies, and minimizing errors, ensuring faster and more accurate project execution. Built on a single, integrated platform powered by AI workflows, SPMT aligns all elements of strategy, planning, and delivery, allowing you to accelerate and realize value faster. ServiceNow Strategic Portfolio Management for Telecommunications Benefits Roadmap strategy to maximize outcomes Capture network strategy, goals, and targets and provide real-time visibility into strategic performance. • Track and evaluate cross-functional goals and progress easily in one place and in real time • Visualize all work on an outcome-driven roadmap, enabling streamlined communication • Prioritize and fund the right work and demands and build portfolios around investments by consolidating, comparing, and tracking investments • Drive innovation faster with a single tool for collaboration and evaluation • Manage capacity allocation for all work methodologies and ensure the right resources are available for the right work • Accelerate productivity by streamlining document management, feedback analysis, and demand intake process Select, prioritize, and schedule the right work on a continuous basis, while aligning teams and focusing on objectives. • Enhance operational efficiency and improve team collaboration by providing clear visibility into telecom project timelines, resource allocation, and milestones • Facilitate agile planning with real-time visibility, streamlined communication, and efficient coordination between planners and managers • Save time and improve accurate reporting with intuitive dashboards to manage costs and benefits • Increase organizational performance by coordinating and managing multiple related projects from a single location • Plan the right work by comparing different scenarios to optimize project composition Empower teams to execute various work tasks in a consistent manner while strategically aligned with goals. Align work to strategy Deliver value using workflow automation and stakeholder engagement • Lower costs with project templates across sell, fulfill, deliver, and customer support • Optimize resource utilization and work delivery by aligning the right people to the right work from a single location • Centrally manage time entry, approval, and analysis and track actuals that drive key financial indicators • Deliver value at scale by leveraging agile principles across all enterprise teams to manage work • Manage end-to-end delivery lifecycle from a single tool, resulting in increased visibility • Real-time visibility, streamlined communication, and efficient coordination across teams © 2025 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. SN_SPMT_03102025 servicenow.com Key capabilities of Strategic Portfolio Management for Telecommunications Did you know our industry workflows are built on our technology workflows? SPMT combines purpose-built applications with existing SPM and core Platform capabilities to address common Telecom business challenges. Project Templates Use project templates to customize requirements for the Fiber rollout and 5G projects. Strategic Planning Provide end-to-end integrated planning experience that aligns strategy to execution by enabling business leaders to define and track goals across the organization. Now Assist for SPMT Break down barriers between business stakeholders and technology teams with assistive AI agents to ensure business demands and feedback are communicated clearly, efficiently, and effectively. Collaborative Work Management Empower teams and simplify work with a hub for planning, visualization, and collaboration. Demand Management Capture, assess, and manage demands from the business in one location. Investment Funding Plan and manage investments by allocating funds to investment entities such as business units and product teams. Prioritize your investments based on your organization's business needs and strategic objectives. Resource Management View both strategic and operational work to determine which resources are truly available at any given time, allowing you to allocate your staff more effectively. Scenario Planning Confirm the scenario that best aligns with organizational objectives while tracking the progress of approved projects and demands. Innovation Management Capture new ideas from across your organization in a single location. Financial Planning Plan, re-forecast, track the financials and create baselines for planning items such as projects, demands, or epics. Project Portfolio Management Gain visibility into traditional, agile, and hybrid work to optimize portfolios. Performance Analytics Anticipate trends, prioritize resources, and continuously improve with real-time analytics. Scaled Agile Framework (SAFe) Apply lean and agile project management principles to develop and deliver software products with fewer defects in the shortest viable lead time. Time Sheet Management Report and track time for various task types such as projects, incidents, problems, and change requests. Agile Development Manage scrum or development work throughout the lifecycle from a unified backlog of tasks. . Digital Portfolio Management Make informed decisions with a unified view of services, products, and apps. Portfolio Planning Effectively plan, track, and manage work for projects and demands using a centralized workspace. Predictive Intelligence Leverage machine learning algorithms to search and display similar ideas, demands, projects, and applications. Learn from patterns in your historical data that will enable you to better estimate and plan for demands and project needs. Virtual Agent Provide user assistance on a bot platform through conversations within a messaging interface. Use the bot to quickly obtain information, make decisions, and perform common work tasks for improved productivity. Test Management Deliver software products more efficiently and with fewer defects by managing and streamlining testing processes for both testers and managers. Create multiple versions of a test and integrate with Agile Development 2.0. Advanced Platform Analytics View dashboards that contain actionable data visualizations that help to improve business processes and practices. Process Mining Improve outcomes by optimizing process flows to streamline work. Learn more about ServiceNow solutions for CSPs at servicenow.com/telecom