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Financial Services

HIGHER EDUCATION

Increase the Strategic Value of IT

Technology is a critical component of learning, teaching, and research, yet your university IT resources are often consumed by infrastructure maintenance instead of innovation.  With ServiceNow, you can deliver better IT support at a lower cost. Modernize your campus IT services, eliminate service outages, and align your resources with strategic priorities that improve the student and faculty experience.

Modernize Campus IT Services

Replace legacy processes and tools with ServiceNow. Your consolidated cloud service desk is up and running fast with built‑in ITIL best practices and guided setup. An easy‑to‑use service portal allows students, faculty, and staff to submit and track requests. You gain control with complete IT service visibility and actionable insights, no infrastructure required.

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Illustration of cloud

Eliminate Service Outages

ServiceNow helps you eliminate service outages so your faculty can keep teaching and students can keep learning.  Now you can discover and map your most critical applications and the infrastructure that supports them to identify previously unseen risks and resolve outages more quickly.

Align Resources to Your Priorities

In most universities, siloed IT systems make it difficult for the CIO to understand how resources are allocated.  With ServiceNow, the CIO Command Center delivers insight into financial metrics, projects, and application portfolios. Now you can drive more investment to modernize services throughout the campus and improve the student and faculty experience.

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What Our Customers Are Saying

By pulling in business service mapping, the service catalogue, and the asset management database, we now have a much more accurate picture of what we’re doing.

Service Planning Manager

EMERGENCY CHANGES DOWN

66%

83%

EFFICIENCY GAIN FOR SUPPORT STAFF

Our service catalog includes a variety of services and offerings that will impact retention and attrition.

Christopher Markam
CIO

Now we lead conversations about how IT can support the University’s core business functions of research and education.

Communications Technology Director

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