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Solutions Put AI to work in IT Use ServiceNow IT solutions to align strategy, assets, and portfolios to your business needs. Deliver autonomous IT for less friction, more visibility, and more focus on innovation. Read Ebook
Organizations worldwide trust ServiceNow
Run your enterprise IT on the ServiceNow AI Platform Bring your AI, data, and workflows together with automation for more efficient core IT functions.
IT Service Management Transform the impact and delivery of IT with resilient, productivity-boosting services.
 Video CTA Learn More IT Operations Management Use AIOps, insights, and automation to predict issues and streamline resolutions. Video CTA Learn More IT Asset Management Automate the software, hardware, and cloud asset lifecycle to cut costs and risk.
 Video CTA Learn More Strategic Portfolio Management Align your organization on a single platform to deliver the outcomes that matter.  
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Find ServiceNow IT solutions by use case
Incident Management
Incident management Minimize impact to the business with the power of AI and automation. Combine IT Service Management and IT Operations Management with Digital End-user Experience and AI Agents to identify, analyze, and resolve critical issues. Learn More
Solution includes: IT Service Management Digital End-user Experience IT Operations Management AI Agents
Today, up to 95% of our customers’ incidents are remediated automatically. We have built workflows to validate events and incidents automatically, leaving just a fraction of tickets requiring human intervention. Sriram Gopalakrishnan President & Head of Technology Services and Delivery at Mindsprint
Technology Request
Technology request Give employees a service catalog to request new assets and streamline fulfillment with automated IT Service Management workflows. Manage the entire asset lifecycle with IT Asset Management. Learn More
Solution includes: IT Service Management IT Asset Management
We’re reducing open tickets by offering new self-service channels, leveraging asset discovery to help maintain the CMDB, and fulfilling requests for new devices such as laptops and smartphones faster.” Beth Stagner Assistant IT Director, City of Raleigh
Technology Consolidation
Technology consolidation Simplify your IT portfolio for greater resilience and agility with Enterprise Architecture and IT Asset Management. Learn More
Solution includes: IT Asset Management
ServiceNow takes a one-platform approach to connect disparate systems; it was the perfect partner to help launch One NEC System. Hiroshi Kodama Corporate Executive Vice President, CIO and CISO, NEC Corp.
Strategy and Planning
Strategy and planning Align IT projects and applications to the needs of your business. Build roadmaps, plan for demand and resources, and make strategic decisions about infrastructure with Strategic Portfolio Management. Learn More
Solution includes: Strategic Portfolio Management Enterprise Architecture
It’s pretty impressive to have all that data from 100-plus resource groups, broken down by people and projects, and to provide executives with a summary of that information to enable them to make informed resourcing decisions. Lynne Richards Director of Information Services
Reduce Risk
Reduce risk and achieve compliance Embrace AI and automation to reduce compliance and technology risks. Use IT Asset Management, Enterprise Architecture, and IT Operations Management, integrated with Security Operations and Risk Management to protect the business. Learn More
Solution includes: IT Asset Management Enterprise Architecture IT Operations Management Security Operations
ServiceNow ITOM and AIOps capabilities enable the teams to be more proactive in terms of monitoring, early incident detection, and faster recovery – reducing downtime and improving service availability. Rajeev Nair General Manager - IT Infrastructure and Security - Cathay Pacific
Team Visibility
Team visibility and collaboration Achieve success with less friction and more visibility, teamwork, and automation. Use the ServiceNow AI Platform, with one data model, for all ServiceNow IT solutions. Learn More
Solution includes: IT Service Management IT Operations Management IT Asset Management
With the full picture on the ServiceNow Platform our teams can troubleshoot the important issues together. Miroslav Cibula Cloud and Platform Solutions Owner, Asahi Europe and International
Industry leaders rely on ServiceNow See All Stories 1 minute new resolution time, down from 4+ hours Video CTA Learn More 50% faster implementations Video CTA Learn More 30% reduction in MTTR Video CTA Learn More 30+ apps developed and deployed Video CTA Learn More $750k  reduction in tier one services costs Video CTA Learn More
Explore ServiceNow IT solutions by industry
Banking
Accelerate IT transformation in banking while staying audit ready Consolidate IT service processes across the bank for complete visibility. Drive IT innovation while achieving regulatory compliance.  Learn More
Solution includes: IT Service Management IT Operations Management IT Asset Management
Government
Operate at scale to gain efficiency Get the most out of your systems, processes, and people. Achieve unparalleled progress towards efficiencies with our single AI platform. Learn More
Solution includes: Public Sector Digital Services App Engine Enterprise Asset Management
Healthcare
Streamline your healthcare technology Deliver resilient IT services, gain visibility into your environments, and predict issues with AI-powered insights. Reduce costs, while delivering safer, more reliable care. Learn More
Solution includes: Healthcare and Life Sciences Service Management Clinical Device Management
Automotive
Accelerate digital factory transformation Safeguard automotive factory assets and digitize processes to boost efficiency and reduce the risk of downtime. Learn More
Solution includes: Operational Technology Management App Engine
Technology Providers
Automate across services and operations Embed AI to streamline Anything-as-a-Service (XaaS) delivery. Predict and prevent issues before they arise.  Help your customers achieve outcomes faster. Learn More
Solution includes: Technology Provider Service Management IT Operations Management
Retail
Modernize your technology footprint Power your business with innovative and integrated IT solutions for retail. Seamless digital operations on the ServiceNow AI Platform help enhance your customer experience, efficiency, and growth. Learn More
Solution includes: IT Service Management Strategic Portfolio Management
Frequently asked questions Expand All Collapse All What are AI agents and how can they help transform IT?
An AI agent autonomously interacts with its environment, gathering data, making decisions, and performing tasks, while improving its performance over time. Learn More
What is ITOM and how does it integrate with ITSM?
IT operations management (ITOM) involves planning, building, and operating digital services, technology, and applications. ITOM works with IT service management (ITSM) to monitor and ensure technology availability, reducing incidents and resolution times. Together on an AI platform, ITOM and ITSM form Service Operations, providing the data, workflow, and AI foundation for IT departments.
What is ITSM and how does it apply to ITIL?
IT service management (ITSM) oversees end-to-end IT service delivery to meet business goals, including strategy, creation, delivery, and support. ITIL (Information Technology Infrastructure Library) defines best practices for ITSM. Adopting ITIL practices on an AI platform with a leading ITSM solution enhances IT maturity and adapts to changing business needs.
What is ITAM and how does it automate asset lifecycles?
IT Asset Management (ITAM) joins financial, inventory, contractual, and risk management to manage the lifecycle of your technology assets. With automated management of your assets from acquisition and fulfillment, to retirement and disposal, you can make tactical and strategic decisions easily. Reduce spend, ensure compliance, improve security, and align your IT resources to the needs of your business.
What is Strategic Portfolio Management?
Strategic portfolio management (SPM) describes the processes and tools that businesses may use to align available resources to meet strategic goals. This is the technology strategy and planning IT needs to connect with and execute on the organization’s business goals.
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Let’s put AI to work in IT Our experts can help you get started evaluating the solution that best fits your needs. Schedule a custom demo for IT to see how it would work in your specific environment.  Contact Us
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