Every day, FedEx moves approximately 18 million shipments across more than 220 countries and territories. With 500,000 team members keeping that operation running, the company wants to keep improving the experience across HR, procurement, IT, and operations—replacing the fragmented systems its people navigated to get work done. FedEx now runs 5 million workflows every month on the ServiceNow AI Platform across Hire to Retire, Source to Pay, and Ship to Collect.

That same operational scale generates something else: 2 petabytes of data every single day. FedEx is collaborating with ServiceNow to combine and leverage the intelligence from FedEx Dataworks and agentic workflows from ServiceNow to help improve customer workflows and make supply chains smarter for everyone.