Streamline and automate claims, servicing, and underwriting processes. Provide transparent customer experiences, connect teams, and drive growth.
Be the insurer of choice with centralized work and connected processes.
Centralize claims work and data to streamline processes. Put AI to work to deliver a connected and transparent claims journey to employees and customers.
Automate policy servicing and simplify mid-term activities with real-time data and persona-based workspaces.
Anticipate, prevent, respond, and adapt to business disruptions. Serve customers, deliver products, and protect your workforce.
Transform with solutions on one AI platform that can push you to become the trusted carrier of choice. Provide transparent experiences and drive sustainable growth–all while reducing costs.
Connect claims, policy servicing, and underwriting processes. Improve policyholder retention and reduce costs.
Reduce field service costs, improve adjuster efficiency on the go, and accelerate productivity with AI.
Evolve service management to resolve issues quickly, elevate productivity, and speed the pace of innovation using AI.
Deliver proactive digital operations, help predict issues, and automate resolutions with AI.
Empower creators of all skill levels to deliver unique workflows with less complexity, cost, and risk using AI-powered development.
Strengthen your service ecosystem by connecting ServiceNow instances.
Learn how ProAssurance uses the ServiceNow AI Platform to replace numerous legacy processes and transform operations.
With ServiceNow, Topdanmark efficiently monitors cyber risks and streamlines compliance management. Understand how Topdanmark improved reporting and decision-making with real-time data.
Learn how Zurich North America, a leading insurance provider, simplified complex HR processes, saving time and reducing entry points to HR content.
Learn how Davies uses ServiceNow to achieve faster upgrade times and undertake security initiatives.
Learn how AIA connected lines of business with cloud automation, aligned service delivery to TDA initiatives, and provided a single platform for easy access to essential tools.
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AI can play a very impactful role in the insurance industry. For example, it can be used to summarize large claims documents in a clear and succinct way, saving claims employees such as adjusters and managers a lot of time. AI can also be used for real-time monitoring of claims and transactions, helping mitigate fraud. There are many other examples of how AI can influence the insurance lifecycle across various areas, including areas like data analysis, processing, and compliance.
AI agents are enhancing insurance chatbots primarily by making them more intelligent and user-friendly. This helps streamline processes and provide better policyholder experiences. A few examples include: AI agents allowing policyholders to track claims with real-time information, and AI agents leveraging policyholder data to offer personalized recommendations.
AI can significantly impact property and casualty insurance claims in several ways. It automates the analysis of lengthy documents by providing digestible summaries, analyzes images necessary for determining claim payouts, and reduces manual work while improving resolution times by guiding policyholders through the claims process.
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