Transform your business with ServiceNow's Workflow Automation: No-code, low-code builders for streamlined processes, built on the Now Platform.
Workflow Automation Build, monitor, and optimize highly efficient automated workflows. Get Infographic
Workflow Automation Benefits Customer Stories Apps and Capabilities Resources
Automate processes for next-level efficiency Streamline workflows to reduce costs, increase productivity, and eliminate repetitive tasks. Workflow Automation is powered by the native intelligence of the ServiceNow AI Platform. Explore Platform
Reduce costs Improve efficiency and save resources by automating workflows and processes with reusable components.
Strengthen productivity Build and deploy multi-step workflows easily with low code or natural language using generative AI (GenAI). Explore GenAI
Build consistency Reduce manual errors by eliminating the need to retype data into systems.
Expand visibility Get an end-to-end view by seamlessly bridging business processes into cross-enterprise workflows.
Automate approvals Stop depending on developers for basic approvals by letting AI instantly read policies and approve routine requests.
Grow productivity and collaboration Empower teams to visualize and collaborate on workflow design in a single, intuitive interface.
Don’t just take our word for it See how companies like yours use workflow automation to increase efficiency across the enterprise. View All Stories 30% reduction in approval procedure lead times Fujitsu adopts a design-based approach to a global workflow. Read Story 1M hours automated Siemens AG builds a simplified, digital experience for its Global Business Services. Find Out How
Explore products and capabilities  Agentic Playbooks Build and manage multiple complex workflows with no-code playbooks. Flow Designer Automate business processes as digital workflows across departments, apps, and systems. Decision Builder Transform processes into no-code digital workflows with an intuitive interface for decision tables. Integration Hub Integrate ServiceNow products quickly with any modern API-enabled system. RPA Hub Integrate legacy systems and automate repetitive tasks with robotic process automation. Automation Engine Automate and connect anything to ServiceNow with a unified approach to hyperautomation. 
Resources See All Resources Analyst Reports 2023 Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms The Forrester Wave™: Low-Code Development Platforms for Professional Developers, Q2 2023 Infographics From Siloed Steps to Unified Flows: ServiceNow Workflow Automation
Explore further What is workflow automation? What is generative AI?  What is hyperautomation? What is workflow management? What is rapid application development? What is low code? What is no code? What is an IT service catalog? What is a perpetual license?
Powered by the ServiceNow AI Platform The ServiceNow® AI Platform does what other AI can't—sense context, decide the right action, act across systems, and govern every step. Explore Platform  Discover Automation Engine  
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