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American University uses the Now Platform
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American University turns to fast team building for uninterrupted education, while addressing COVID-19 restrictions

150

Team requests fully automated in the first month

8

Minutes to create a new team vs. 29 hours

37.5

Hours saved in IT fulfiller productivity time



American University needed to immediately shift to create a team management system for 4,500 faculty and staff working from home to keep activities going for 13,000 students during the COVID-19 pandemic. Leveraging the Now Platform, team formation requests by faculty and staff in Service Portal/Service Catalog trigger automated workflows in Flow Designer and IntegrationHub.

The university has reduced the (MTTR) incident management time from 35 hours to 5 minutes, saved IT fulfillment productivity hours, and quickly addressed 150 team requests in the first month, enabling work to continue uninterrupted at remote locations.

 

Orbita
American University
CUSTOMER
American University
INDUSTRY
Education

The new automated self-service experience for creating Microsoft Teams has helped our staff and faculty departments and committees to seamlessly transition to a remote working environment during the COVID-19 pandemic.

Beth Muha

Assistant VP, Human Resources

ServiceNow Customer Service Management

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Explore the solution that helps American University faculty move to online instruction.

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// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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