Keep the automotive business running with ServiceNow Connect your entire automotive value chain on the ServiceNow® AI Platform. Surface issues earlier, speed decisions, and keep work moving across teams and systems. Learn More Read Report
Learn how Stellantis used ServiceNow's AI Agents to streamline their entire business Watch Video
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Discover automotive solutions Explore our solutions by objective or industry to strengthen your business capabilities.
Sales, Ownership, and After-sales
Unify dealer and customer experiences across sales and service Connect sales, dealer operations, customer support, and after-sales. Deliver consistent, personalized experiences that build customer loyalty.
Related products Manufacturing Commercial Operations Sales and Order Management Configure, Price, Quote Field Service Management
Sourcing and Supply Chain
Manage suppliers and mitigate risk Accelerate supplier onboarding, gain visibility into health and performance, and proactively manage risk before it becomes disruption.
Related products Sourcing and Procurement Operations Supplier Lifecycle Operations
Employee, Productivity, and Experience
Streamline support with AI front doors and agentic resolution Use AI to streamline employee support across IT, HR, finance, and facilities. Automate request routing and resolution so your team can focus on higher-value work.
Related products ServiceNow Employeeworks Global Business Solutions HR Service Delivery
Manufacturing
Connect and protect factory operations Gain visibility across OT assets, reduce cyber risk and downtime, and digitize factory workflows to keep operations running efficiently.
Related products Operational Technology Management Enterprise Asset Management Armis from ServiceNow Veza from ServiceNow
Security, Risk, and Compliance
Build confidence with autonomous risk and security Use continuous monitoring and autonomous workflows to reduce safety and compliance risk and strengthen operational resilience.
Related products AI Control Tower Armis from ServiceNow Veza from ServiceNow
Product Development
Govern programs from concept to launch Manage vehicle programs, certifications, and milestones across the development lifecycle.
Related products  Strategic Portfolio Management Project Portfolio Managment
Featured products for your automotive business Explore this selection of ServiceNow® products that help fuel automotive growth.  Operations Technology Management Gain OT visibility, protect devices, and minimize downtime for consistent automotive manufacturing. Explore How Manufacturing Commercial Operations Unify quality, warranty, recalls, dealer support, and vehicle configuration with AI-powered automations. Explore How Sales and Order Management Connect quoting and fulfillment on one platform to automate workflows and eliminate manual re-entry. Explore How Sourcing and Procurement Operations Streamline procurement, manage suppliers, and reduce risk to keep automotive production on schedule. Explore How HR Service Delivery Centralize employee requests across IT, HR, and facilities with automated routing and resolution. Explore How Field Service Management Guide technicians with AI scheduling, mobile steps, parts, and service history to close more jobs. Explore How
$1.8M saved per month on a single platform Learn how Scania put IT and HR on one platform for 57,000 employees—and uncovered $1.8M a month in overlooked software spend. Read Story
Stellantis transforms how technology operates across the entire enterprise See how Stellantis onboarded 48,000 employees in one day across 130 countries—and projects €25M in productivity gains over three years. Read Case Study
See how we help the world work better Contact us Talk with a Sales Expert. Explore events Join us at an event and see how ServiceNow makes the world work better for everyone. Find a partner Select a ServiceNow partner who understands your business and is certified in the right solutions.
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Use Cases Why one platform changes everything Across quality, warranty, dealer operations, and configure-price-quote, the data that predicts and prevents your biggest problems exists in your systems right now. Explore Use Cases
Thought leadership The future-ready manufacturer report The manufacturing CRM revolution state of the market report Tomorrow's AI-Powered Manufacturing CX Supply Chain Disruptions Putting AI to work for manufacturing Industry events IMTS ServiceNow webinars: Live or on demand Infographics When Tariffs Hits an Industry in Transitions CRM Value Discovery Tool and Infographics
FAQ Expand All Collapse All How does ServiceNow connect the automotive value chain?
The automotive business runs on handoffs: engineering to suppliers, suppliers to manufacturing, manufacturing to logistics, logistics to dealers and customers. When those handoffs happen across disconnected systems, work slows, risk goes unnoticed, and problems become expensive before anyone has the full picture. The ServiceNow AI Platform connects corporate functions, supply chain and manufacturing, and dealer and customer operations on one platform, so work moves
How does ServiceNow help protect factory uptime and manage supplier risk?
ServiceNow flags at-risk suppliers before parts run late, connects plant systems and IT so machine faults reach the right technician fast, and keeps one equipment inventory across every site for audit and compliance. Bosch Rexroth resolves approximately 80% of OT equipment tickets on-site. Unplanned downtime costs automakers up to $2.3M per hour (Siemens, 2024) and integrating IT and OT reduces repair time 25 to 40% (Gartner).
How does ServiceNow improve the dealer and customer experience?
Dealers and customers reach the brand through dozens of disconnected channels, and every one is a chance to lose trust. ServiceNow puts dealer support, vehicle configuration, warranty and recall handling, and customer cases on one platform. Cases route automatically, recalls run across every dealer location from one place, and customers get answers without manual triage. Mercedes-Benz USA cut dealer response times by 90% across 380+ dealers, live in 40 business days. Club Car handles roughly 2,000 qualified dealer leads a month and cut quote-to-order time from five days to under one.
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