Importing issues and sprints from Jira to Agile Development 2.0

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Importing issues and sprints from Jira to Agile Development 2.0

    This guide explains how ServiceNow customers can import existing issues and sprints from Jira into Agile Development 2.0. It enables the synchronization of stories, epics, and sprint data, allowing updates to be reflected automatically between Jira and Agile Development 2.0. This functionality supports efficient project tracking and collaboration across both platforms.

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    Importing Issues

    From Agile Development 2.0 version 2.0.1 onwards, issues can be imported directly from Jira projects immediately after discovering the projects, without requiring team integration settings. However, imported issues initially have no assignment group in Agile Development 2.0 and must be assigned manually.

    To automate assignment, you can create team integration settings that associate a Jira project with an Agile 2.0 assignment group. When this association is set, imported issues are automatically linked to the corresponding assignment group, streamlining issue management.

    Importing Sprints

    Importing sprint data requires that the Jira board has team integration settings linking it to an Agile 2.0 assignment group. Only sprints that have started and are either current or completed in Jira will be imported. Sprint data is mapped to the associated assignment group in Agile Development 2.0, enabling progress tracking directly within ServiceNow.

    Team Integration Settings

    Team integration settings replace the prior Project Integration Settings from version 2.0.1. They enable bidirectional synchronization by associating Jira projects and boards with Agile 2.0 assignment groups.

    • Associating a Jira project with an assignment group allows import/export of stories and epics and visibility of updates across both systems.
    • Associating a Jira board with an assignment group enables import of completed and current sprints and keeps sprint data synchronized.

    Practical Benefits for ServiceNow Customers

    • Seamlessly import and synchronize Jira issues and sprints without manual duplication.
    • Maintain consistent data between Jira and Agile Development 2.0 through automatic updates.
    • Customize assignment of issues to Agile Development 2.0 groups via team integration settings for streamlined workflows.
    • Track sprint progress within Agile Development 2.0 using imported sprint data, improving visibility and reporting.

    Understand the process of importing existing issues and sprints from Jira to Agile Development 2.0.

    You can import existing issues from Jira projects as stories and epics, and existing sprint data from Jira boards as sprints to Agile Development 2.0. After importing the available data, any updates that you make to the epic, story, or sprint records will be synchronized automatically in both Jira and Agile Development 2.0.

    Importing issues

    From version 2.0.1, you can proceed to import issues from a Jira project directly after discovering projects from Jira. You do not have to create team integration settings. However, the imported issues are not associated to any assignment group in Agile Development 2.0. You can manually assign these issues to an assignment group later.

    If you want your imported issues to be assigned to an assignment group automatically, you can create team integration settings for your Jira project. To do so, associate it with an Agile 2.0 assignment group, and then import the issues. This setting ensures that any imported issues that belong to a Jira project are assigned to its associated assignment group.

    Importing sprints

    Importing sprint data from Jira boards require that the board has team integration settings that associate it to an Agile 2.0 assignment group. Sprint data of a Jira board is imported to its assignment group, only if these sprints have already started in Jira. Also, only the completed and current sprints of Jira are imported.

    Team integration settings

    From version 2.0.1, the Project Integration Settings module is available as Team Integration Settings. Team integration settings help you associate Jira projects and boards with Agile 2.0 assignment groups to facilitate the bidirectional synchronization of record updates.

    Associating a Jira project to an assignment group allows the following:
    • Enable import and export of all available stories and epics between this project and its associated group.
    • View any new stories and epics or updates made to the existing stories and epics in both Agile Development 2.0 and Jira.
    Associating a Jira board to an assignment group allows the following:
    • Import all completed and current sprints from this board into the associated group.
    • View any completed and current sprints or updates made to them in both Agile Development 2.0 and Jira.

    To understand the workflow of the import and export of issues between Agile Development 2.0 and Jira, see Importing and exporting issues between Agile Development 2.0 and Jira.