Washington DC Patch 5 Hotfix 4

  • Release version: Washingtondc
  • Updated August 14, 2024
  • 2 minutes to read
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    Summary of Washington DC Patch 5 Hotfix 4 Release Notes

    The Washington DC Patch 5 Hotfix 4, released on August 14, 2024, addresses several critical issues related to the Washington DC release. It is important for customers to stay updated with these fixes to ensure optimal performance and security of their ServiceNow instances.

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    Key Features

    • Build Information:
      • Build date: August 8, 2024
      • Build tag: glide-washingtondc-12-20-2023patch5-hotfix4-08-06-2024
    • Fixed Problems:
      • Column Level Encryption: Issues with duplicate encryption configuration records in CMDB hierarchy leading to query errors.
      • User Experience Framework: The 'Extend your session' option was missing for SSO users after the upgrade, causing automatic logout and potential data loss.
    • Upgrade Guidance: Customers are advised to review the ServiceNow Upgrades documentation for upgrade procedures and ensure they are upgrading from compatible previous versions.

    Key Outcomes

    Upgrading to this hotfix will resolve specific issues affecting user sessions and data integrity within the CMDB. Customers can expect improved session management for SSO users and enhanced functionality in handling encryption configurations. It is recommended to always upgrade to the latest patch for maximum benefit from the included fixes.

    The Washington DC Patch 5 Hotfix 4 release contains fixes to these problems.

    Build information:
    Build date: 08-08-2024_1548
    Build tag: glide-washingtondc-12-20-2023__patch5-hotfix4-08-06-2024
    Important:
    For more information about how to upgrade an instance, see ServiceNow Upgrades.

    For more information about the release cycle, see the ServiceNow Release Cycle.

    Note:
    This ServiceNow AI Platform major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854.

    Fixed problem

    Problem Short description Description Steps to reproduce

    Column Level Encryption

    PRB1781726

    		 Duplicate Encryption Configuration field records for tables in the CMDB hierarchy cause errors when the tables are queried Duplicate Encryption Configuration field records for tables in the CMDB hierarchy can lead to new tables not having the correct number of clone descendant records, causing errors when the tables are queried.

    UX Framework

    PRB1792196

    		 The 'Extend your session' option isn't occurring for single sign-on (SSO) users

    After upgrading an SSO-enabled instance to Washington DC, users no longer see the 'Extend your session' modal on the 'Platform' view. Instead, users are logged out after their session times out. This causes work to be lost. The modal still appears in the /esc and /sp portals, however.

    For the ‘Extend session’ modal to appear for SSO users, glide.ui.session.show _modals.override must be created if it doesn't exist and set to ‘true’ in the system properties ‘All’ menu.
    1. Navigate to an instance with read/write access via SSO.
    2. From the filter navigator, navigate to Content Library > View All.
    3. On the next screen, select New in the top-hand corner.
    4. In the modal that pops up, select Rich Content.
    5. Select Continue.
    6. In the left-hand column, in the Content name field, enter any value.
    7. Select Open Editor.
    8. Select and type in the card.

    Observe that after 15 minutes, the user is logged out automatically and no modal populates.

    Fixes included

    Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.