ITOM Visibility release notes
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Summary of ITOM Visibility Release Notes Washington DC
The ServiceNow® ITOM Visibility application in the Washington DC release provides a comprehensive view of your IT network and associated services. This update enhances discovery capabilities, service mapping, and overall visibility into your infrastructure, enabling better management and operational efficiency.
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Key Features
- Discovery Admin Workspace: Discover and add applications based on predictive intelligence and utilize enhanced discovery patterns for effective resource identification.
- Discovery and Service Mapping Patterns: Updated patterns for various technologies including IBM WebSEAL, Azure, and SAP, improving application visibility.
- ITOM Content Service: A framework that offers weekly updates to discover previously undetected applications and devices.
- Kubernetes Integration: Enhanced capabilities to pull resources into the CMDB, including automated CI creation and label management.
- ACME Protocol Support: Automates certificate management processes.
- Discovery CLI Commands: Centralized interface for executing discovery patterns via the Agent Client Collector.
Key Outcomes
With these enhancements, customers can expect improved visibility and operational management of their IT services. The introduction of new patterns and frameworks allows for better resource identification, while the integration with Kubernetes and automated features streamlines management processes. Upgrading to this release will facilitate quicker responses to infrastructure changes and enhance overall service health monitoring.
The ServiceNow® ITOM Visibility application provides a unified, connected view of your entire IT network and the services that it supports. ITOM Visibility was enhanced and updated in the Washington DC release.
ITOM Visibility highlights for the Washington DC release
- Discover and add applications from suggestions based on Predictive Intelligence by using Discovery Admin Workspace.
- Use new and enhanced Discovery and Service Mapping Patterns for horizontal and top-down discovery.
- Better identify the resources required for application services with the network location and MID affinity using the top-down discovery feature.
- View a centralized map that combines features from both the dependency view and service map.
- Discover applications and devices not discovered using patterns by using the new Content Service framework.
See IT Operations Management for more information.
Important:
Discovery and Service Mapping Patterns is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
New in the Washington DC release
- Discovery and Service Mapping Patterns
- Update your discovery capabilities through the following Discovery and Service Mapping Patterns:
- IBM WebSEAL TD
- Azure availability set
- NetApp Server and Cluster
- Generate Software Bill Of Material [SBOM]
- Bring Your Own License (BYOL) for AWS, Azure, GCP
- Database Administrator (DBA) report
- Citrix NetScaler load balancer
- Microsoft SQL Server Integration Services (SSIS)
- SQL Server Analysis Services (SSAS)
- SAP Sybase ASE DB Catalog
- AWS Certificate Manager (1.15.0)
- GCP Certificate Manager (1.15.0)
- Azure Key Vault certificate (1.15.0)
- Java KeyStore and Windows Certificate Store (1.15.0)
- ITOM Content Service
- Discover applications and devices not discovered using patterns through a framework updated weekly with new content to gain visibility into your growing and developing infrastructure.
- Discovery CLI commands
- Use a centralized interface and base system commands to execute Discovery.
- Executing discovery patterns with Agent Client Collector
- Run horizontal and top-down discovery using Agent Client Collector instead of a MID Server to access CIs on the client network.
- Network location and MID affinity in top-down Discovery
- Identify the appropriate MID Server to create application services for your network by using MID affinity.
- Quick start tests for Service Mapping
- After upgrades and deployments of new applications or integrations, run quick start tests to verify that Service Mapping works as expected. If you customized Service Mapping, copy the quick start tests and configure them for your customizations.
- Pull additional resources from Kubernetes clusters into the CMDB
- Starting in version 3.6.2, configure the Cloud Native Operations for Visibility Informer to pull additional resources from Kubernetes clusters into the Configuration Management Database (CMDB) besides the resources it sends to the database by default.
- Create a cmdb_ci_linux_server CI for each Kubernetes node
- Starting in version 3.6.2, configure if you want the CNO for Visibility Informer automatically creates a cmdb_ci_linux_server CI for each Kubernetes node. If these CIs are redundant or interfere with other flows in your organization, you can stop this process by setting the associated configuration parameter to false.
- Define include and exclude lists of Labels and Annotations
- Starting in version 3.6.2, define include and exclude lists of Labels and Annotations in Kubernetes resources that the CNO for Visibility Informer pulls into the CMDB.
- Display the Kubernetes cluster version in the CMDB
- Starting in version 3.6.2, automatically populate the field in the cmdb_ci_kubernetes_cluster CI that shows the Kubernetes cluster version through CNO for Visibility Informer.
- Add custom Labels and Annotations to Kubernetes resources
- Starting in version 3.6.2, add custom Labels and Annotations to all resources deployed in the Kubernetes cluster through CNO for Visibility.
- ACME protocol support
- Version 3.4.0 introduces the Automated Certificate Management Environment (ACME) protocol support, which automates the process of certificate management.
UI changes
- Discovery Admin Workspace 1.2.5
- Track and monitor the status of application suggestions through the Discovery Workspace UI for application fingerprinting.
Changed in this release
- Enhanced Discovery and Service Mapping Patterns
- Update your discovery capabilities through the following enhanced Discovery and Service Mapping Patterns:
- Service Mapping Unified Map support
- Access the centralized Unified Node Map from the Service Mapping workspace and view features of both the dependency view and the service map.
- Unmapped Servers with Candidates
- Use unmapped servers aligned with identified application service candidates to create new application services.
- Renamed ServiceNow® ITOM SU Licensing application
- Renamed ServiceNow® ITOM SU Licensing to ServiceNow® ITOM/OT SU Licensing.
- Cloud Operations Workspace name change
- Starting with version 1.6.1, Cloud Operations Workspace has been renamed Cloud Discovery Workspace.
Deprecations
- Deprecation of CAPI
- Starting with the Washington DC release, Cloud API Discovery is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. Pattern-based Discovery provides the latest experience for the CAPI functionality.
Activation information
ITOM Visibility is available with activation of the Discovery (com.snc.discovery) plugin and the Service Mapping (com.snc.service-mapping) plugin, which require the ITOM Visibility subscription. For details, see Request Discovery and Request Service Mapping. For full ITOM Visibility functionality, install the latest ITOM Visibility out-of-band applications from the ServiceNow Store. For cumulative release note information for all released apps, see the ServiceNow Store version history release notes.